11/25/2025
2025, Sentinel Excavating's 11th year of business, is just wrapping up. One more septic system to install and some details left on another job, then it's a wrap. I think we managed 15 septic system installs this year and a whole bunch of other work. That's a bit less than usual, but yeah, I've been a little distracted with other stuff.
I got the sweetest email from a client this fall I thought I'd share below verbatim. I got this, a couple hundred dollar tip, and some home made preserves.
"I suspect that when you leave a job site when the project is completed people will say to you great job and all the accolades that go along with that. They may even say "buddy you're the best". But the truth is many of them really don't have a clue and only say that because whatever you fixed, it's definitely better than when you arrived.
But when you're 80 you know a lot more than most in many cases. Having said that, I will say this:
You are the best contract service that I have ever worked with. This is coming from a man that ran crews of 100 dealing with all phases of road construction.
The points I observed to lead me to this conclusion are these:
1) Knowing but not arrogant. Willing to take the time to explain all aspects of what you were about to do without making the homeowner feel stupid. Your interaction skills are second to none.
2) Digging under a carport that you have never done before. Your words not mine. Not once during that dig period was I ever in doubt about my building coming down after I took the time to note your skills on the machine.
3) When the field pit was dug you took a pause. You chronologically walked through the steps in your mind as to how you were going to approach the task ahead. That gave me a ton of confidence in your ability to do exactly what you said you would.
4) How you laid out the 3 runs. You wouldn't settle for close; it had to be bang on. If the last pipe was a 37 inch center and not 33 like the first two, you readjusted to make sure they were all the same.
5) Your math on the fly when adjusting lazer heights was crazy cool. I as a homeowner could have gone into my house and gone to bed knowing I was in good hands at that point.
6) Your professionalism of not talking down to the competition on all fronts but rather giving everyone the benefit of the doubt is a class act.
7) Cutting the geotec. What the f**k was that all about. The placement of the knife between the index and middle finger for safety purposes and then walking backwards and talking to me at the same time to hit the notched cloth on the other side was mind boggling. I've worked around that stuff for almost 50 years and never seen it done that way.
I could go on Joe but I know you're a busy guy. Thanks for being there for me in my hour of need"
Ha ha, pretty nice... So with that, see you in 2026. I basically rely on word of mouth at this point so you probably won't see much in the way of Facebook posts beyond this.