28/08/2026
If this is introduced under the right conditions—especially with no additional fees—it could be excellent for the domestic building industry.
We all regularly hear stories of customers who have paid deposits but received no work or materials in return. We’re fortunate that most of our work comes through recommendations and from our fantastic regular customers, but I believe a system like this could give both customers and reputable builders greater confidence.
For it to work properly, it must protect both sides: customers need reassurance that their money is safe, while builders need confidence that payments will be released promptly once each agreed stage has been completed.
We’ll be monitoring the situation closely and, provided the details check out, we’ll happily look to incorporate this into our payment system—particularly for larger projects.
The details around fees, payment approval and dispute resolution will be important, but if it’s implemented fairly, this could be a very positive step forward for the industry.
