19/05/2026
Recently, our company, TERA TREX INNOVATIONS, received several complaints regarding our inspection services, including delays, late report submissions, cancellations, and refund requests that were processed despite there being no major issues with the inspections themselves.
We acknowledge that these matters have affected the reputation and public perception of our company. A significant part of these challenges was caused by delays from developers in providing complete utilities such as electricity and water supply, even after homeowners had completed full payment prior to Vacant Possession (VP).
As a result, many inspection appointments had to be postponed, leading to one of the most difficult and stressful periods in our company’s history within the industry.
We sincerely accept every criticism and feedback given to us, and we are taking full responsibility to improve our operations. As part of our commitment to providing better service, we have strengthened our internal processes and increased the number of staff members to accelerate inspection schedules and report submissions.
TERA TREX INNOVATIONS remains committed to delivering professional, reliable, and high-quality inspection services to all our clients. We truly appreciate the patience, understanding, and continued support from our customers during this challenging period.