07/18/2026
On July 10, we welcomed our daughter Vy (pronounced "Vee"), weighing 3 lb 12 oz (1705 g). After six days in the NICU at Poudre Valley Hospital, she came home to Estes Park weighing 3 lb 12 oz (1710 g). She's healthy, eating well, and already proving to be the calmest little baby. Tram is doing great!
This experience also came with a remarkable full-circle moment. Nearly five years ago, Mia was born at 33 weeks and spent a month in the NICU at Poudre Valley. By pure chance, Vy was cared for in the exact same room where Mia began her own journey.
It's a memory our family won't forget.
Before anything else, we owe our customers an apology.
Communication simply hasn't been good enough this season, and that's on us.
Running a small business means there isn't an office staff behind the scenes. Between the two of us, we're responsible for estimates, billing, scheduling, invoices, phone calls, emails, and everything else that keeps EVTC moving. We haven't done a good enough job keeping that side of the business running, and we know many of you have been waiting longer than you should have.
The truth is, we honestly don't know who we haven't gotten back to. If you're one of those people, we'd really appreciate it if you'd reach out again. It isn't because your project wasn't important—we simply haven't kept up, and that's our responsibility.
The reality is that every estimate, every project, and every invoice matters. They allow us to support our family, provide for our employees and their families, and continue serving this community. We never want anyone to feel like their project isn't important to us, because it truly is.
If you've worked with us before, you probably know we're better with equipment and chainsaws than we are with emails and keyboards. We take tremendous pride in every project we take on, and that commitment hasn't changed. We just need a little time to get the communication side caught back up.
If you have an outstanding estimate, a project waiting to be scheduled, an invoice question, or you're simply wondering where things stand, please don't hesitate to reach out again. We'd much rather hear from you twice than leave you wondering.
Thank you for your patience, your understanding, and for continuing to support our small family business.
We'd also like to thank the physicians, nurses, and everyone at Poudre Valley Hospital's NICU. The care they provide to families during some of life's most uncertain moments is extraordinary, and we're incredibly grateful for everything they did for Vy and our family.
We're looking forward to introducing little Vy to many of you in the months ahead.
— Matt & Tram
Estes Valley Tree Care
