Excelling in our business
We always follow the consumer protection laws on telephone solicitations, do-not-call, and do-not-record laws. Always safeguard confidential and proprietary information that you help develop, or have access to, as part of your job. Never use or disclose IP or confidential proprietary information without authorization and make sure that proper non-disclosure arrangements
are in place before IP and proprietary information are disclosed. We engage responsibly with social media While we do not direct how you use social media on your personal time, exercise good judgment and consider carefully the impact when posting to social sites, internet chat rooms and blogs. When identifying yourself as a TROUT ENTERPRISES LLC employee or as a TROUT ENTERPRISES LLC vendor or supplier on social media sites always adhere to our company values, and take care not to offend our clients, our industry or your coworkers.Never use social media to circulate knowingly false or misleading information regarding the company, our clients, customers, competitors, fellow employees or our vendors and suppliers. Confidential information about TROUT ENTERPRISES LLC business relationships, performance, financial condition or legal issues should never be discussed in social media, as doing so may damage the company and violate laws. If you become aware of a negative posting about TROUT ENTERPRISES LLC, bring it to management’s attention so we can protect our brand, thus protecting our client relationships and your job. Unless authorized to speak on behalf of the company, make sure that opinions you express are not associated with TROUT ENTERPRISES LLC.To report concerns or seek guidance about any issues covered in our Ethics Code: How TROUT ENTERPRISES LLC does Business, contact We Hear You helpline at +1.888.788.0032 (U.S. and Canada) or go online at http://www.wehearyou.com to view dialing instructions outside of North America. TROUT ENTERPRISES LLC employees have access to valuable company assets (technology, equipment, cash and other property). We must use these assets only for legitimate business purposes. Never sell, loan, gift, take for personal use, or otherwise dispose of company assets without proper authorization. If you suspect theft or misuse of company property, report the situation immediately. Inspection of Personal Property
Our employees have access to our clients’ and their customers’ highly confidential and personal information. This information is valuable and often sought out by criminals. As a condition of employment, TROUT ENTERPRISES LLC reserves the right to inspect desks, lockers, briefcases, handbags, laptops, personal electronic storage devices, and personal vehicles parked on company property to protect this information. Expectations of Privacy on TROUT ENTERPRISES LLC Global Network is a company asset provided for business purposes only. TROUT ENTERPRISES LLC monitors your activity on the Global Network without notification. The monitoring includes information stored on your company computer, TTEC email system and mobile devices (whether or not company owned). Monitoring Use of Company Resources Policy
Do not use the Global Network to:
• Access, transmit or store po*******hy, engage in online gaming or gambling or access websites that do not adhere to TROUT ENTERPRISES LLC’s values;
• Post messages about TROUT ENTERPRISES LLC’s or our clients’ confidential and proprietary business information;
• Offend or harass clients, their customers or your coworkers.Acceptable Use Policy. We protect TROUT ENTERPRISES LLC intellectual property and proprietary information. Intellectual Property (IP) and innovation are critical to our business success. TROUT ENTERPRISES LLC IP includes ideas, processes, trade secrets, technology, software, proprietary know-how, inventions, designs, marketing materials, pricing methods, brands and other creations protected by law. We make significant investments in the development and acquisition of IP and will enforce our rights and prosecute infringers to the fullest extent of the law. Unless otherwise provided by law, all IP created by our employees during their employment with the company is TROUT ENTERPRISES LLC property. TROUT ENTERPRISES LLC’s Our obligation to keep company information confidential does not end with our employment. Never disclose TROUT ENTERPRISES LLC information after you leave the company. 11
Similarly, in order to minimize the risk of a conflict of interest and promote fairness within the workplace, romantic relationships between co-workers in the same chain of command are discouraged.Employment of Relatives and Close Personal Relations Policy. Employment Outside of TROUT ENTERPRISES LLC. When you work for TROUT ENTERPRISES LLC as a full-time employee, we expect your undivided time and attention. Accepting outside employment, while working for us, can impact your productivity and may also create a conflict of interest. Before accepting any employment or business commitment outside of TROUT ENTERPRISES LLC, including providing consulting or related services, consult with your supervisor and receive written approval. Employees with outside jobs or businesses must continue to meet performance standards of their TROUT ENTERPRISES LLC role and may not conduct personal or outside business during TROUT ENTERPRISES LLC working hours or do so using TROUT ENTERPRISES LLC’s property, information, supplies, equipment, or our Global Network. Serving on Boards of Directors. Serving on a board of directors can be prestigious, and it can serve a worthy cause. Unfortunately, it also can lead to a conflict of interest, if the organization is controversial, does not align with TROUT ENTERPRISES LLC’s values, or competes with TROUT ENTERPRISES LLC or our clients. To avoid potential conflicts of interest, serving on a board of directors for any organization (whether or not such service is compensated, whether or not the organization does business with TROUT ENTERPRISES LLC, and whether or not it is for-profit) requires advance written approval. Discuss the opportunity with your supervisor before accepting it, and if approved, contact our Legal Department for a formal conflict clearance. Self-Dealing and Corporate Opportunities. While working for or with TROUT ENTERPRISES LLC, you may learn about business opportunities. Benefiting personally from such opportunities without disclosing the details to TROUT ENTERPRISES LLC or using TROUT ENTERPRISES LLC’s name and contacts for personal benefit creates an unacceptable conflict of interest. You may take advantage of such business opportunities or share them with others only after disclosing the matter to TROUT ENTERPRISES LLC and confirming that there are no objections.We recognize and manage conflicts of interest. Conflicts of interest arise when our personal or financial interests interfere, or appear to interfere, with objectivity in our business decisions. Decisions we make on behalf of the company and in our personal lives should be carefully considered to avoid real and perceived conflicts of interest. TROUT ENTERPRISES LLC expects its employees to recognize conflicts of interest and to deal with them through timely disclosure to the Legal Department or management.Early disclosure of a potential conflict can resolve most conflicts of interest and avoid an embarrassing situation that can lead to loss of business or employment. An appearance of a conflict may be just as damaging as an actual conflict. Facing a potential conflict of interest is not a violation, but not disclosing it in a timely manner can lead to termination of your employment/relationship with TROUT ENTERPRISES LLC. If a conflict cannot be addressed through disclosure, it can often be addressed through re-assignment of personnel or change in how the business decisions are made.Doing Business with Employees, Family and Friends. Generally, TROUT ENTERPRISES LLC does not do business with employees and members of their immediate family.A conflict of interest exists if you, a member of your family, or a close friend hold an ownership stake or an executive position in a company that is a TROUT ENTERPRISES LLC supplier, business partner or a customer. We expect our employees, vendors and suppliers to notify us of such potential conflicts so we can proactively work together to avoid conflicts of interest. If you are directly involved in the supplier selection process with a company owned or represented by somebody with whom you have a personal relationship, notify your supervisor about this conflict immediately and remove yourself from the decision-making role in the selection process.Employees may not serve on a board of directors for a company that competes with, supplies goods or services to, or purchases services from TROUT ENTERPRISES LLC.While members of the same family can work for our company, they should never work for each other or be in the same chain of command. An appearance of a conflict may be just as damaging as an actual conflict. Facing a potential conflict of interest is not a violation, but not disclosing it in a timely manner can lead to termination of your employment/relationship with TROUT ENTERPRISES LLC.To report concerns or seek guidance about any issues covered in our Ethics Code: How TROUT ENTERPRISES LLC does Business, contact We Hear You helpline at +1.888.788.0032 (U.S. and Canada) or go online at http://www.wehearyou.com to view dialing instructions outside of North America.
“Our mission has remained steadfast - create an exceptional experience for our clients’ customers and deliver sustainable economic value for our stockholders.”
Antonio Troutman Founder, Chairman and Chief Executive Officer
