06/08/2026
Hey everybody, just want to get on here and speak my mind a bit.
We had two jobs in a row that led us to implement a new policy during quotes. After some miscommunication somewhere between the quotes and finishing our work it led us to receiving poor feedback and unhappy clients. We charge a premium (in the area) for the level of service we provide and we do understand that we’re higher in price majority of the time. An unhappy customer at the end of a job is just simply unacceptable.
Going forward we will only email quotes with included photos that will show the scope of work which will then be accepted by the client within the software. At that point we will not touch anything else unless updated in the scope of work.
I believe this will create a confident and satisfied client in understanding what the end result will be. The past couple jobs since implementing this has played out as such even with an older lady so I’m happy to continue moving forward with this.
I love you guys and thank you for your continued support of our company.
