10/22/2026
Hey Neighbors! We first posted this FAQ back in July 2025, and a lot has changed since then: a bigger crew, a lot more reviews, and a few new rules on estimates and service area. So here's the updated version. Everything you ever wanted to know about Ocean Pines Handyman (and maybe a little more 😎)
📜 Are you licensed and insured?
You bet. MHIC #156692, licensed since February 2024, with a $1M general liability policy and a Certificate of Good Standing with the State of Maryland.
🛠️ What do we love to do?
- Painting and drywall, including popcorn ceiling removal and cabinet painting
- Carpentry and built-ins. You dream it, we build it. We have a commercial workspace with power and access to a woodworking shop, so we can build pieces off site and install them clean.
- Decks. Repairs, new builds, railings, skirting, and conversions to composite. Great supplier relationships mean we can source anything from pressure treated lumber to TimberTech, Trex, and marine grade composite.
- Home sale prep. Mike spent years as a Realtor's go-to guy for getting homes market ready in Montgomery County, MD, and he knows what gets top dollar, especially in today's market. We love helping Realtors, buyers, and sellers navigate the inspection process.
- Full exterior siding
- Renovations and remodels. Bathrooms, kitchens, laundry rooms, from a backsplash and paint refresh to a full gut and rebuild. Tell us what needs to change and we'll manage the whole thing.
- The small stuff. Storm doors, ceiling fans, a piece of trim that needs fixing, gutter and dryer vent cleaning, yard work, punch lists. No job is too small, with a $300 minimum.
- Plus LVP flooring, custom sheds and shed restorations, screened porch remodels, and power and soft washing
🚫 What don't we do?
- New additions or new enclosed porches. We'll build a custom shed or improve an existing structure, but we aren't set up for a full addition.
- Full roof replacements. We'll fix a roof or build one on a shed, but roofing companies are far better equipped for a tear-off, especially on a steep pitch.
- Major electrical or plumbing. We install and replace fixtures like toilets, faucets, switches, and lights. We don't run new pipes or wires, but we know who does (keep reading).
🤝 What if I need something you don't do?
We've spent years getting to know the other contractors around here, and we keep a short list of people we'd send to our own family. A few of them:
- Trees: Nickolas at Shore 2 Structure
- Fences: McGee Fence
- Plumbing: Jerry Lynch, Wayne the Plumber, or Selby Plumbing
- Electrical: Brandon Luckett or JT Novak
- HVAC: Comfort Experts Heating & Air..and more. Just ask. If we can't do it, we know who can.
📍 Where do we work?
Offseason (October through April): anywhere within a 15 mile radius of our office in Ocean Pines. Ocean City, Berlin, Bishopville, Willards, Pittsville, Whaleyville, Selbyville, Ocean View, and everywhere in between.
Busy season (May through September): anywhere within a 15 minute drive.
Not sure if you're in range? Send us your address and we'll confirm.
💵 How do we charge?
By the job, not by the hour, with a $300 minimum. You know exactly what you're paying before we start.
💰 How does payment work?
✅ 30% deposit when you sign. It locks in your spot and goes toward your materials.
✅ If materials cost more than the deposit, the material balance is due before we start. We don't begin work until materials are covered.
✅ Labor is paid when the agreed work is done and you've walked it with us.
✅ On longer projects, labor is split into a midway payment tied to a milestone and a final payment, which makes the schedule 30/40/30.
📏 Are estimates free?
About 90% of the time, yes. Anything that needs a permit, or takes hours to write up (measuring a kitchen for new cabinets, for example), has a service fee. We'll tell you before we schedule the visit, and if you go with us, we credit it back on your contract.
🔎 Will we be the cheapest bid?
No, and we're okay with that. What you're paying for is a licensed and insured crew, a fixed price with no surprises, and work we stand behind.
🛒 Who buys materials?
We do, and our supplier connections usually beat the retail rates at Home Depot or Lowe's. Already bought the fan, the door, or the vanity? No problem, we'll install it.
🧰 Are you equipped for my job?
Yes. Our team has invested over $250k in tools, from a commercial grade pressure washer to 36-foot ladders to a high-end metal brake for fascia and metal work, and a whole lot more.
🚚 Will you disappear halfway through my job?
Nope. Once we start your job, we don't switch job sites until it's done. Same faces every day until the last punch list item is checked off.
📢 How do we keep you updated?
Constantly. We photograph everything and document every job in CompanyCam, so you get progress updates with pictures before, during, and after, by text or email. Second-home owners love this. You see exactly what's happening at your house without driving down to check.
✅ Our guarantee
We're not finished until you're 100% satisfied. Period.
🛡️ Do we offer warranties?
Absolutely. We stand behind our craftsmanship, though mother nature's wild side isn't included.
📒 What's our story?
We're the Carroll brothers, Brandon and Mike. Our dad, Richard, was a mail carrier for 40+ years with a roofing company on the side, and his five brothers were all in the trades. It's in our blood.
Ocean Pines was Dad's retirement dream, and three months into retirement he was diagnosed with Parkinson's. By 2022 he couldn't safely live alone, and he didn't want assisted living. He wanted to stay in his home. So we started Ocean Pines Handyman that October with one goal: keep Dad home.
On February 23, 2026, our dad passed away. This business started because of him, and it continues because of him.
🧭 Our values
Honest. Hard working. Responsive. Prompt. Quality. We do what we say we're going to do, when we say we're going to do it. We don't cut corners, and we do things the right way even when it takes longer.
🔨 Who will be doing your job?
We work in small crews. Here's who shows up.
- Bill: Probably the first face you'll meet, since he's our full-time estimator. 30+ years in construction, carpentry, shelving, and anything mechanical. Ask him about his 3D printer.
- Mike: 20+ years as a carpenter and painter, seven of them roofing like Dad. Painting, drywall, framing, restoration, and anything exterior. Usually on site with Joe and Dalton, with Carson on prep.
- Joe: 20+ years in finish carpentry and cabinetry, plus marine work on yachts prepped for the White Marlin Open.
- Dalton: 15+ years in the trades and an Ocean Pines local. Flooring, decks, roofing, siding, doors and windows, yard work, junk removal.
- Branden: 15+ years in residential construction and ran his own licensed company. Leads Tommy (master carpenter) and John on kitchens, custom carpentry, decks, and full remodels.
- Amine: 15+ years in carpentry and a lifelong Ocean Pines local. Leads Roberto and Bahiker on tile, bathrooms, finish carpentry, flooring, and doors.
- Gary: 30+ years in the trades. Roofing, siding, concrete, brick, and exterior work, with Kristen as his helper. Keeps five horses in West OC.
- Rory: 20+ years in the trades and one of our first handymen. Pressure washing, rescreening, light electrical, and the odds and ends.
- Brandon: Runs the office and answers the phone. 15+ years in tech and business, raised on job sites with his dad and uncles.
- Robin: Admin support and mom to the owners. 20+ years in law, so the paperwork is in good hands.
And our Forever President, Richard Carroll (RIP), the reason this business exists. He believed in doing things the right way, keeping your word, and helping others without expecting anything in return. Those values are the foundation of Ocean Pines Handyman and will continue to guide everything we do.
⭐ Want proof of our quality?
Our 150+ five-star reviews say it all. Don't just take our word for it. We're happy to connect you with any past customer for a reference.
👨🏫 Do we train future craftsmen?
Yes. We train apprentices and invest in the next generation of skilled tradespeople, including through Wor-Wic Community College's Construction Academy. Know a great craftsman? Let us know!
❤️ Proudly local
As your Ocean Pines neighbors, we're committed to making our community better, one project at a time. Six of us live right here in North Gate (Mike, Brandon, Bill, Amine, Dalton, and Rory), Branden is in Willards, and Gary and Joe are in West OC. We're also proud members of the Worcester County and Ocean City chambers of commerce.
🧲 Want a free magnet?
We love putting OPH magnets on fridges around the Pines. We're committed to growing locally, with neighbors who have a vested interest in keeping Ocean Pines beautiful, and a magnet keeps our number handy for the next time something breaks. Send us a DM and we'll get one to you.
🎨 Do we offer design services?
Absolutely. We partner with a few licensed designers and architects and can turn your ideas into reality.
📅 When can you start my project?
Our schedule fills fast, especially in season. Reach out early to lock in your spot!
📸 Want to see our work?
Check out our Facebook photos, we post often.
📞 How do you get an estimate?
Message us here or call/text us at 410-405-7979
💾 Save this post for the next time something breaks, and share it with a neighbor who's been looking for someone they can trust.