I’ve watched the computer morph from the desktop to handheld touchscreen devices that have exponentially more power than the desktops of a decade past. Nearly every electronic application has changed over to IT. Our phones come with video on-demand; app-controlled internet-connected refrigerators, speakers, lights, thermostats and garage door openers are replacing analog units in many stores. IT’s
all been fused into one big pile of digital electronics. It’s my job to help you untangle this mess, save you money, and help preserve the Earth too by doing more with used and refurbished devices, parts and equipment. I used to have a menu for different types of tech service, experience in the field dissolved it. The longer I’ve worked in this trade the more I’ve realized that I can never pinpoint what exactly might be the problem until I’m there working on it. With interconnected networks of devices, troubles can just as easily be related. A service call about browser speed or email not working could be physical, software, or service related. A computer failing to boot up could be a broken power supply or a virus; I just won’t know until I get there and look at it. Working through these lines can be like untangling fishing line; it’s diligent, dedicated troubleshooting. I am patient at working through it all to the end, though, and calmly and explaining it to you the customer in terms you can understand and are comfortable with. No matter how many things are involved, I’ve become very good at fitting on-site house calls in 2 hours or less. You will be amazed at the number of problems I can fix in that time! My experience with all angles of the end-user experience, even large-scale web design for major startups, and hands-on training as a technician, allow me to look even deeper into how and why annoying or dangerous things occur on the Internet. I can relate these complicated schemes in comfortable terms and help you keep yourself safe in the long run. Training YOU is just as important to me as “fixing IT”. I’m always there to fix the problem I’ve been called for. Always while I’m working I am answering questions and involving the customer in valuable instructions that can help you understand and have a much easier time on your devices.
