Sturgeon Bay Utilities

08/14/2026

Sturgeon Bay Utilities (SBU) is seeking a full-time Customer Service Representative to join our team. The ideal candidate is intelligent, personable and eager to learn. At least three years of customer service experience is preferred. This individual will interact extensively with customers and perform administrative and clerical functions.

Specific duties include:

• Explain utility service information to residential and commercial customers
• Process customer payments
• Navigate multiple computer applications with accuracy
• Maintain a positive attitude and courteous phone etiquette
• Maintain and modify computerized records of customer accounts
• Be proficient in Microsoft Office


SBU is a municipal-owned utility providing electric, water and wastewater services to residents and businesses of Sturgeon Bay and surrounding townships. SBU maintains the infrastructure that makes our community a great place to live, work and visit. SBU’s work environment is excellent and our benefit programs are outstanding. Qualified candidates can apply by forwarding a resume to [email protected]. Visit our website www.sbunet.com for more information regarding this position.

Your local public power utility.

05/19/2026

***UPDATE***
Access to Sturgeon Bay Utilities Office continues to be impacted by road construction. We anticipate the road reconstruction project on E. Vine Street to be completed by the end of May 2026. Please continue to follow all posted road construction and detour signage and utilize alternate payment options as listed in our original message below. As always, feel free to contact our office via phone 920-746-2820 or by email at [email protected].

Notice of Road Construction Impacting Access to Sturgeon Bay Utilities Office

The City of Sturgeon Bay, in cooperation with Sturgeon Bay Utilities, has scheduled a road reconstruction project on E. Vine Street from S. Oxford Avenue to Shorecrest Road. Construction will take place through the end of May 2026.

During this time, access to the Sturgeon Bay Utilities Office will be intermittently disrupted. Contractors will maintain access whenever possible. Please follow all posted road construction and detour signage. A project detour map is available for your reference.
At certain stages of the project, access to the Utilities Office may be temporarily unavailable. During these periods, staff will remain available to assist you by phone at 920-746-2820 or by email at [email protected].

Please note that access to the utility drop box may also be affected during limited access periods. Customers who typically drop off payments at the Utilities Office, can still deliver their utility bill payment to Sturgeon Bay City Hall or at their local banking institutions in Sturgeon Bay.

Sturgeon Bay Utilities encourages customers to enroll in electronic bill payment. Payments can be made through automatic withdrawal from a checking or savings account. To enroll, please complete the online automatic payment registration form, download and submit the automatic payment plan agreement, or contact our office at 920-746-2820 to request a form by mail.

We appreciate your patience and understanding as we work to improve infrastructure in your community.

04/13/2026

Notice of Road Construction Impacting Access to Sturgeon Bay Utilities Office

The City of Sturgeon Bay, in cooperation with Sturgeon Bay Utilities, has scheduled a road reconstruction project on E. Vine Street from S. Oxford Avenue to Shorecrest Road. Construction will take place from April 13, 2026, through the end of July 2026.

During this time, access to the Sturgeon Bay Utilities Office will be intermittently disrupted. Contractors will maintain access whenever possible. Please follow all posted road construction and detour signage. A project detour map is available for your reference.
At certain stages of the project, access to the Utilities Office may be temporarily unavailable. During these periods, staff will remain available to assist you by phone at 920-746-2820 or by email at [email protected].

Please note that access to the utility drop box may also be affected during limited access periods. Customers who typically drop off payments at the Utilities Office, can still deliver their utility bill payment to Sturgeon Bay City Hall or at their local banking institutions in Sturgeon Bay.

Sturgeon Bay Utilities encourages customers to enroll in electronic bill payment. Payments can be made through automatic withdrawal from a checking or savings account. To enroll, please complete the online automatic payment registration form, download and submit the automatic payment plan agreement, or contact our office at 920-746-2820 to request a form by mail.

We appreciate your patience and understanding as we work to improve infrastructure in your community.