09/06/2024
Pipeworks is looking for an experienced Office Manager to join our team!! Applicants can send their resume to Aimee Slocum at [email protected]. Here are the details:
Job Title: HVAC Office Manager
Location: 422 Crescent Park, Warren PA 16365
Job Type: Full Time with on call responsibility
Salary Range $17-$20 per hour
Job Summary:
We are seeking an experienced and organized HVAC Office Manager to oversee the day-to-day operations of our office. The ideal candidate will have a strong background in office management, excellent communication skills.
The HVAC Office Manager will be responsible for coordinating office activities, managing administrative staff, and ensuring the smooth operation of our service and installation teams.
The HVAC Office Manager acts as the hub of our team for residential and commercial job scheduling and dispatching technicians for greatest efficiency and profit.
Duties/Responsibilities:
Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
Serve as the primary point of contact for customer inquiries and concerns, ensuring excellent customer service.
Oversee the daily operations of the HVAC office, ensuring efficient workflow and communication among departments.
Maintain records of employee certifications, training, and compliance with industry standards.
Maintain accurate records of client interactions, work orders, and service schedules.
Prepare reports, presentations, and other documents as needed.
Develop and implement office policies and procedures to improve efficiency and productivity.
Organizes and prioritizes phone calls in order of urgency.
Coordinate with technicians, sales staff, and other team members to ensure timely completion of projects.
Schedule and dispatch service calls to the appropriate technicians, ensuring optimal use of resources.
Manage employee schedules, time off requests, and other HR-related tasks.
Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
Performs administrative and clerical support tasks.
Performs basic filing and record keeping.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Professionalism speaking on the phone, through email and text messages.
Must be able to multitask within a high call volume.
Ability to recall previously learned information
Recognition of urgencies and emergencies
Ability to recognize potential revenue streams
Basic understanding of administrative and clerical procedures and systems; while staying organized
Proficient with Microsoft Office Suite or related software.
Requirements
High school diploma or equivalent required
College Diploma Preferred
Management of 1 or more employees
Smart Phone
Proficient with Apple IOS
Valid Driver’s License
Able to pass background check
Physical Requirements:
Prolonged periods of sitting at a desk.
Must be able to lift up to 15 pounds at time.
Call now to connect with business.
