Controlled from a dedicated head office and provides a true and literal 24-hour service, 7 days a week and at no extra cost. Corporate Profile
Companies offering plumbing and electrical repair services are not in short supply. Why then should you decide to deal with us? In a nutshell, because of our service attitude! Our statement that we excel in this regard is no idle statement, as the following
facts show. We are geared for the provision of the first-class service, with efficiency, dependability and customer satisfaction our utmost concerns. We offer corporate maintenance contracts, thus enabling you to budget for the unexpected. A state-of-the-art tracking system has been installed in our vehicles, making it possible for us to pinpoint the movement of our vehicles at any given time and respond to queries regarding time spent on the job with accuracy. Each one of our highly skilled repair teams, be they plumbers or electricians, consists of one tradesman and one helper. They are in constant touch with the Control Room and their vehicles carry an extensive set of tools and materials. They also have access to our fully-stocked stores at any time of the day or night. Staff training is ongoing and includes, in addition to technical refresher courses, training in all aspects of customer service to ensure total customer satisfaction. A good deal more than mere lip service is paid for affirmative action at The Drain Surgeon/The Electro Surgeon. We have been offering opportunities for advancement to deserving staff members and our training program helps them to reach their full potential. Security
We guarantee our workmanship, for your total peace of mind, we also carry comprehensive insurance against "faulty workmanship" and "public liability". Our vehicles are boldly sign-written and therefore easily recognisable for your security. Our staff have been security-cleared and carry personalised ID-cards that identify them as members of The Drain Surgeon/The Electro Surgeon Team.
