26/03/2015
The difference between IT user needs and wants
Der „RFT“* unter die Lupe genommen:
http://www.cio.com/article/2899047/leadership-management/but-i-need-it-no-you-dont.html
* RFT = Request For Technologie
(z.B.: „wir brauchen sofort SharePoint, unser Intranet ist Mist“ , „Mein Notebook ist schmutzig, ich brauche dringend ein Neues“ …)
One of the most challenging duties that an IT director must battle is differentiating between the needs and the wants of their users. We must be open to new technologies but must be cautious in deciding which devices, services, software, etc. will be adopted and/or supported.