05/08/2026
Do you actually know how to retrieve footage from your CCTV system?
One of our clients didn't, until they needed it most.
Here's what they told us:
"Our insurer asked for footage. We sent them 40 minutes of static, and it took us hours just to figure out how to pull it off the system.
Our old provider installed it and disappeared absolute crickets!!!.
No one checking firmware updates.
No one checking angles or camera health.
By the time we actually needed the footage, the camera was basically decorative, and we were stuck fumbling through software nobody had ever shown us properly."
So Moore Solutions came in, replaced the system, and trained the clients on how to use it properly.
They're now on our Premium Support Package, so they sleep at night knowing it's actually being looked after.
So, be honest. If something happened at your business tomorrow, could you:
❓ Pull the right footage in under 10 minutes?
❓ Say for certain every camera is working and pointed where it should be?
❓ Name the last time your system was actually checked?
If you hesitated on any of those, that's exactly what our Premium Support Package covers:
✅ Priority Technical Support. Phone and email, Monday to Friday, real people who already know your system.
✅ Annual Onsite Maintenance. Camera cleaning, alignment checks, firmware and software updates, recording device health check, full network connectivity check.
✅ Written System Health Report. Every year, on paper, so you always know exactly where you stand.
✅ Footage Retrieval Assistance. Priority requests when something happens, with after hours access for emergencies.
✅ Minor Adjustments & Troubleshooting. Realignments and config fixes sorted during the maintenance visit.
✅ Compliance Guidance. Surveillance Devices Act, Privacy Act, and workplace obligations, covered.
✅ Remote Health Checks. Issues flagged and diagnosed remotely, often before you'd even notice.
✅ Confidential & Professional. Your footage and system details stay private, always.
Don't wait for a moment like this one to find out where you stand.
📞 0405 163 553
👉 mooresolutions.com.au/psp
