19/12/2025
ππΌ This is why warranty is important! This customer had just completed a beautiful bathroom renovation with their builder and chose some awesome tapware for a his and hers vanity but one of the taps kept discharging rusty water.
π΅π»ββοΈ I visited to inspect as a part of a warranty call-out and was able to determine that this was a rare occasion of a defective tap. Now the real challenge was how do I replace it without breaching the waterproofing membrane of their brand new bathroom?
π Well this tap was on an external wall, lucky for me, and after some back and forth, the team at Nero Tapware agreed that this falls under warranty and were super supportive in getting this fixed for the customer asap.
π€πΌ Some scaffolding and a creative approach to maintenance plumbing and I got this mixer tap swapped out and the new one in and running as it should, then put everything all back together as if I was never there.
πΈ Sometimes it pays to spend the little extra to get the better warranty, just sayingβ¦
π² Call me or message me on 0405811946 if you or your business need a creative plumbing solution or need assistance with insurance or warranty plumbing work.
ABN: 62 675 027 773
LIC: 399283C