19/09/2025
Hi Everyone.
Just an update for our US customers.
Australia Post has announced that it will resume service to the US starting on Monday 22nd September, this is good news, However, please be aware that there are now significant changes in how things will have to be done.
Due to the new regulations put in place by the US Government with the suspension of the de-minimis exceptions, they are demanding that all duties, fees and taxes be prepaid prior to the parcel landing in the US.
To achieve this Australia Post has partnered with Zonos who are a cross-border e-commerce platform that provides software and services for businesses to handle international shipping, including calculating duties and taxes, managing customs compliance, and processing payments for global customers.
This is the same company that the UK Royal Mail and Canada Post are using for example.
For some context: I and every other small business are having to set up accounts with Zonos to enable shipments to be handled as DDP shipping or Delivered Duty Paid. This is is an Incoterm where the seller assumes full responsibility and costs for transporting goods to the buyer's specified destination, including all risks, shipping fees, customs duties, and import taxes. This arrangement provides a seamless, "all-inclusive" experience for the buyer, who simply pays a fixed price and takes possession of the goods at the destination.
While ideal for buyers seeking a hassle-free process, it does shift additional work, significant risk and complexity onto the seller.
In a nut shell, what this means is that the total additional cost to the listed item prices will be +13.3%.
I understand that this is maybe too much for some, but it is totally out with my control, I wish nothing was changed.
To help as much as I can, I am willing to absorb 3.3% of the added costs meaning for you the customer, the added cost will be 10% only.
As I work to get things sorted out and get ready and set up to resume sending to the US, I would ask that those who are already on the list to please let me know as soon as possible if you are still happy to proceed and stay on the list or would prefer to be removed from the list, this will assist me greatly in moving forward and with planning etc.
Many Thanks
Gus
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