03/09/2026
Sometimes the job is knowing when something isn’t good enough.
On this project, the clients had organised their own flooring and installer. When we walked in after it had been laid, we knew straight away the finish wasn’t at the standard it needed to be.
So we called it.
The flooring came back up, we contacted the supplier, secured the remaining stock we needed and redid the installation ourselves.
It wasn’t part of the plan, but leaving it wasn’t an option either.
The clients were kept in the loop from the start, the issue was sorted quickly, and the finished result was exactly what it should have been.
Because if we wouldn’t be happy with it in our own home, we’re not going to expect a client to be happy with it in theirs. 🤎