30/12/2021
We are a vibrant and busy electrical company based in St Kilda looking for a tech savy organizational whiz to join our team.
This position will be mainly working from home (after initial orientation) with 1 day/month required to work in the office. Good quality internet will be required by candidates as we operate using a VOIP system.
The position is 7.5 hours a day with a half hour lunch break Monday - Friday. 8am - 3.30pm.
This role is a rewarding fast paced customer service role whereby you will be supplying support to our tradesmen and work closely with the director.
The successful applicant will be solely responsible for incoming and outgoing phone calls and emails, organising work schedules for 3-5 electricians and respective apprentices.
Role tasks include;
Perform administrative and operational procedures implemented by the Management team
Establish strong relationships with clients, employees, suppliers and other stakeholders
Be able to solve administrative problems/ issues relating to service bookings, customers and employees
Serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands
Organise and schedule meetings and appointments into ServiceM8 booking/invoicing software.
Email, diary and calendar management
Manage relationships with clients, vendors and service/office equipment providers, ensuring that all items are invoiced and paid on time
Follow up outstanding jobs and quotations
Data entry relating to customer details and enquiries into ServiceM8
Follow up on unpaid invoices
Skills and Experience required-
Sharp communication and excellent English skills
High level of computer skills
Strong customer service skills and happy positive demeanour.
Confident phone manner and the ability to think on the go.
Ability to multitask
Must possess strong organisational and literacy skills.
This is a permanent role in a growing company please do not apply if you are looking for a short term position.
We are looking for an immediate start for the successful applicant and will provide training in our internal procedures. Please apply only if you fit the above criteria.
Short list applicants will be contacted. People with the right to work in Australia permanently need only apply.
Expected Start Date: 13/01/2022