14/10/2026
The Sydney storm season is on the way. š§ļø If a branch takes out the power line to your house, who do you call? The answer isnāt as simple as youād think.
Last summer, a homeowner rang me after a big branch came down across the line to her house. The wire had been pulled clean off the roof.
Her first question was, āDo I call Ausgrid or do I call you?ā
Fair question. It comes down to which end is damaged.
Network companies like Ausgrid look after the connection at the street, and theyāre usually quick to get out and fix it. But they donāt repair the connection at your house. The bracket where the wire attaches to your home is the homeownerās responsibility, and reconnecting it has to be done by a Level 2 electrician.
So depending on where the damage is, you might need Ausgrid and us, or just us.
In her case it was both. I talked her through keeping everyone well clear of the wire, got on to Ausgrid to sort the street end, and Konrad (thatās him in the photo) reconnected her place.
She didnāt have to figure out any of it herself, and thatās what Iād like more people to know.
If a storm brings down your power line this summer, stay well back, treat the wire as live and give us a call. Weāll walk you through what to do and coordinate with Ausgrid so everything gets fixed.
And before bad weather hits, have a quick look at where the wire meets your house. If itās sagging or the bracket looks rusty, get it checked. Itās a much easier fix now.
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