27/05/2026
Got a call last week that I get more often than you'd think. "I've just got this letter from Ausgrid and I have no idea what it means."
It was a defect notice.
Ausgrid had inspected the private electrical equipment connecting his property to the grid and found something that didn't meet current safety standards. A decaying power pole, as it turned out. The letter gave him 21 days to get it fixed or risk having his power disconnected.
He'd never heard of a defect notice before. Most people haven't, until they get one.
The part that surprises almost everyone?
The poles, wires, and cables connecting your home to the grid are your responsibility as the homeowner. Not the council's. Not Ausgrid's. Yours. Most people assume someone else owns that infrastructure and would deal with any problems. That's not how it works.
Here's what else you need to know. Not just any electrician can fix it. The work has to be carried out by a Level 2 accredited electrician who is authorised to work directly on the network. If you get a standard sparkie out, the defect won't be cleared and that 21 day clock keeps ticking.
We were out to him within 24 hours. Pole assessed, repair completed, Ausgrid notified, Certificate of Compliance issued. Power stayed on.
If you've received one of these notices and you're not sure what to do, don't sit on it. The deadline is real.
Give us a call on 📞0411 188 492 or make an enquiry online, and our team will explain what's involved and help you from there.