15/10/2022
CS & Sales Representative with Portuguese (Brazil)Responsibilities:
Providing online troubleshooting and assisting the customers with any query that arises through available communication channels (email and chat);
Providing an excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
Achieving up-sales, conversions and decline solutions by chat and phone calls;
Performing proactive phone calls to customers according to predefined segments;
Reporting to the relevant departments regarding site issues, in accurate content and troubleshooting
Staying fully up-to-date with all of the company’s Guidelines, Policies and Procedures and being up to the task of completing any other duties associated with assisting our players as requested by management;
Willing to know the business in depth by being involved in projects and task groups;
Reporting VIP and regular customer escalations in a timely manner;
Managing personal mission reports on a daily basis;
Following the guidance of his/her direct Manager or the Department Lead;
It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets.
Ability to work on flexible shifts including weekends, holidays and nightshifts.
Requirements
Excellent verbal and written communication skills in Portuguese (Brazilian) and English;
Previous experience as a Customer Services or Sales representative – a must;
Additional language will be considered an advantage;
Previous experience in the Gaming or CFDs industry– an advantage;
Experience in the Sales domain – an advantage;
Results oriented
Ability to cope with various tasks and to react under pressure;
Very good Computer skills (knowledge of Microsoft Office tools);
Good technical troubleshooting skills;
Team Player with a positive, “can do” attitude;
Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment.
Benefits
A Dynamic and rapidly growing global company;
Great and supportive working environment;
Opportunity to join a family of great and friendly talents (like you);
Highly competitive salary;
Annual Bonus;
Bonus day off for a Birthday;
Special occasions gifts;
Very good benefits system which includes sports card, additional health insurance (with dental services) and others;
Long-term career opportunity and job security in a multinational company;
Brand new offices with play and relaxation zones. Ahh and a fabulous 360-degree view of Sofia :-)
