Workload and Capacity
AVA maintains a growing fleet of snow management, sweeping & line painting and landscape maintenance equipment. Access to additional equipment is available depending on need. At all levels of operations all heavy equipment is maintained mechanically and for safety. GPS tracking and monitoring devices are installed on all such equipment. This allows management not only to keep
track of equipment use but to know when each piece of equipment is due for maintenance. At the field level each piece of equipment has a daily, weekly and monthly checklist that is completed by the operator. These checklists are reviewed by management. Corrective action is taken whenever an operator notices a potential issue with any piece of equipment. AVA will strive to assign specific teams to each client site. This will help ensure continuity and efficiency in project management. Prior to the start of each site specific job a site visit will be performed by the project manager and the specific team assigned to each site. In addition, AVA will develop detailed site specific instructions and specifications known as:
Standardized Work Procedures (SWP) that will allow for alternate staff to step in and very quickly be effective in conducting the work. Response Time and Customer Service
AVA’s Customer Service Commitment is based on a “Make it Right” philosophy. We are a service company and hence we aim to serve our clients to the best we can. If something goes wrong or is not done right we fix it. No questions asked and no pointing fingers. The situation is corrected and then analyzed and countermeasures developed to avoid similar situations. AVA will provide the main contact at each site with the direct cellular number to AVA project manager and his backup for direct immediate communication. This will allow for the quickest response to any issues that may arise. AVA’s on-site teams will complete logs during every visit that includes arrival and departure times, site and weather conditions, staff and equipment and material used. Other observations that may relevant to the visit including and damage, obstructions and opportunities will be documented. Proven Customer Satisfaction
The AVA team has extensive experience in property maintenance, landscaping services and related projects. In 2012 AVA managed over 140 sites across the City of Calgary. Our clients ranged from single site clients to multi-site clients including Ronmor Holdings, SNC Lavalin, Artis Reit, Crossiron Mills Mall, Safeway Canada, Calgary Cooperative Association Ltd. (COOP), Mount Royal College, University of Calgary, Calgary area hospitals and Canadian Pacific Railway.
