05/31/2024
Tim in Roxboro called us when his shower started draining slowly.
We tried clearing the drain using a power auger, but kept hitting a hard object inside the pipe, so we used one of our drain inspection cameras to see what was going on.
It turns out that a test plug (a stopper used by plumbers while they're working on drain pipes) had somehow gotten into the pipe. We ended up having to cut out and replace the part of the pipe where it was stuck.
Afterwards, Tim asked us to post this on his behalf:
"I simply want to commend SOS and, in particular Travis, on a good job, well done.
We had a blocked drain and our regular plumber was unable to unblock it. He recommended SOS. Travis persevered, tried everything he could think of, diagnosed the problem as requiring "surgery" (cutting through the drywall ceiling) and performed the procedure successfully.
Throughout, he was friendly, patient, and courteous. He explained the rationale behind every step and he communicated very well. The invoice was very reasonable given the extent of the work.
We will recommend SOS to any of our friends and acquaintances who need this service. Thank you."
Thank *you* for the kind words, Tim! đ