06/19/2026
Last night I was up late, finally got to bed, and at 3:00 AM the phone rings.
Blocked drain. Fair enough—that’s what on-call service is for.
I explain the after-hours rate, and suddenly the emergency isn’t so urgent anymore.
I didn’t even make it out the door.
As a business owner, this is the stuff that makes you question whether offering 24/7 service is even worth it. You sacrifice sleep, family time, and your own health just to be available, only to get price shopped at three in the morning.
I’m genuinely curious.
Business owners and tradesmen: Is offering on-call service still worth it, or have you thought about getting rid of it altogether?
Let’s hear your thoughts in the comments.