We provide thorough preventive maintenance inspections that minimize service calls. This leads to repairs being done on an economical and scheduled basis rather than through costly and disruptive breakdowns. It also allows us greater technician availability during extreme weather.
2. We encourage our technicians to develop business relationships with our clients. This provides quicker, more accur
ate answers to a client's questions regarding equipment status etc.
3. We tag and track all repairs and recommendations by unique, six digit tag numbers. This allows more accurate service histories for each piece of equipment.
4. All of our reporting is done via our web-based, real-time information system called ServAce. Our technicians enter their reports directly into ServAce via BlackBerries so there is no waiting for them to turn in written reports to determine what was done at a service call. We provide our clients with user IDs and passwords for ServAce so they can review service histories, review or approve outstanding quotes, place service calls, review equipment lists, etc. This has proven to be a very valuable productivity tool for our clients, technicians and office staff.
