24/10/2022
This is a post that i have been trying to hold off from putting out there for a while.
Over the years we have built up a fantastic relationship with our customers and we are always very grateful for the work and repeat business that we receive.
However, please be aware that outside of working hours, trades such as myself, joiners, tilers, electricians, hairdressers etc do have lives and families.
If you have a genuine emergency such as water flooding from a burst pipe, a smell of gas, the only toilet in your house is blocked etc. Then please do call even if its out of working hours, and if available the call will be answered.
In recent times we have had phone calls at ridiculous hours for general work that would not be classed as an emergency. Here are just a few examples from the last couple of weeks. I have had calls at 11.45pm , 8am on a Sunday, 10.30pm on a Friday.
I am always happy to liaise with customers by text if thats your preference. Again please think about the time a text is being sent, 1am is not a great time to send a text. I try not put my phone on silent at anytime incase there is a genuine emergency or indeed elderly family members or neighbours need to call.
Generally speaking good times to call or text are from 8am to 8pm Monday to Friday. If i am under a floor or holding a boiler i may not be able to reach my phone, so please do leave a voicemail and i will return the call when my hands are free.
Regards Fraser 😁