Gas South Lakes

22/11/2021

It has been quite some time since we last came on here and just to let you all know we are still here even though it has been another strange but busy year. However, we are currently at home isolating due to our daughter having tested positive for Covid and so we are unable to carry out any appointments this week. We are contacting all our customers and Plan customers this week to re-arrange all appointments to try and get everyone booked in before the Festive period begins. We apologise sincerely for the inconvenience caused but will be out on appointments again next week. It is getting nippy out there now and the most important message we have for you is to stay safe, well and warm.

05/01/2021

Good Morning and Happy New Year

Not the start we wanted but as the virus is in a faster spreading variation we must do what's right to save lives and to support our frontline/key workers, especially the NHS.

We are back in the office today on our new office hours of Tuesday, Wednesday, Thursday 10.00 am - 4.00pm

We have the advantage of having the office at home and will be sorting appointments and speaking to customers this week.

Our rules will be the same as the previous lockdowns. Emergencies such as leaks of gas, water, no heating, no hot water will be a priority in the first instance.

All customers will be asked if they are COVID free and we can at the current time confirm we as a family at home are COVID free. All PPE such as masks, gloves will be worn and sanitiser used by the Engineer.

Not sure how long this will continue although we are hoping very much this will be the last lockdown.

Our contact details are here on Facebook;
www.gassouthlakes.co.uk
Tel: 01229 832472

All that is left to say is to stay home and stay safe.

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21/12/2020

Good Morning

The countdown is on!
Although this Christmas is going to be very difficult and lonely for some.
Families now not able to meet as first confirmed, loved ones who are no longer with us, those living on their own and families struggling to make ends meet.
It has been the most strangest and difficult of years that we have ever witnessed in our lives and COVID-19 has a lot to answer for as it enters it's stronger and fastest spread.
Most don't know whether they are coming or going and businesses are paying a very high price every time they have to close due to the virus, some already have sadly gone or will be going soon.
We would like to thank all our customers for their support and understanding during the times when we needed to access homes to repair boilers when needed during lockdown and onwards as we tried to return to some normality as best as possible.
We too have had our challenges when Kevin was taken ill and spent a few days in hospital and then 4-6 weeks off, setting us back with a backlog of work which is still ongoing to get everyone booked in.
We are truly grateful for everyone's support in Kevin's recovery and your patience and understanding during that time.
Unfortunately, the remaining appointments will now be booked in and carried out in the New Year as there is just not enough hours in the day to have them completed before Christmas.
We can only sincerely apologise for the delay.
We are sure we can speak on behalf of all the local Gas and Heating Engineers, Plumbers, Electricians, Builders, Roofers and many more out there as high demand kicks in all at the same time.
Please bear with us on these remaining appointments if you have not yet been contacted as these will be completed and booked in the New Year.
Which brings us to a comment that was made last night by a trusted customer in that they had been told we had ceased trading!!
Unfortunately, 'Rumour Control' will always be something that we unable to control ourselves but we can strongly advise and reassure all our customers old, present and new that we are very much trading and have not ceased trading.
People are shouting for work and already January is booking up and new referrals coming in every day.
We would like to confirm that our hours are changing in the New Year to Tuesday, Wednesday and Thursday, with availability for emergencies on Monday and Friday.
The answer machine will be on and you can still leave a message on Monday and Friday as they will be answered later in the day.
So as we start to wind down and close for Christmas and New Year we want to wish all our customers and their families a Merry Christmas and a much Happier, Healthier and Prosperous New Year.
Most importantly, wherever you are, look after yourselves and stay safe and strong and we will see you on the other side of these devastating times.
With our very best wishes
Kevin and Dawn Glasgow
Gas South Lakes

01/12/2020

It was a bit frosty this morning - defrosted the van ready for the day's appointments.
Are you ready for Christmas?
It's been a tough year for everyone.
We are changing our working hours from 1 January 2021 to Tuesday, Wednesday and Thursday 10.00am - 4.00pm
Get those services and repairs done before we close on Thursday 17 December
Stay safe and keep warm and well this Festive Season

09/11/2020

Boiler replacement day on the tools today. Answering service is on so please leave a message and we will get back to you as soon as we can. 👍👍

02/11/2020

Due to the Government announcing a further lockdown this week, we are reviewing all our work currently booked in.
All customers will be receiving a call and the most essential and urgent work required will be completed and still carried out throughout the lockdown.
There will be certain restrictions that both ourselves and the customer has to meet to be able to carry out work.
Therefore, all customers will be asked if they are COVID free/safe and we will confirm that our Engineer is also COVID free/safe.
If you are happy for the Engineer to call, customers will be asked to move into another room whilst the Engineer works who will be wearing face mask and gloves in order to keep all parties safe.
We understand people are waiting for a call to be booked in and this will take place as soon as we possibly can. We may start to experience delays in parts that are required being delivered.
You can call and leave a message on the office phone 01229 832472 or send us an email to [email protected] and we will return your call as soon as we can, aiming to get back to you the same day/next day.
A REMINDER AGAIN THAT IF YOU ENCOUNTER A SMELL OF GAS OR A GAS SUPPLY PROBLEM PLEASE CONTACT THE EMERGENCY LINE 0800 111 999
Please bear with us at these busy, difficult and ever changing times.
Sending our best wishes to you all again and to remain safe and well.
Best wishes
Dawn and Kevin

28/10/2020

Our offices will be closed from 1pm today and will re-open on Tuesday 3rd November at 10.00 am. You can still leave messages on the answering service and someone we return your call as soon as they possibly can.