The Consumer Code for New Homes is a mandatory Code which has been established to ensure that best practice is followed by registered Developers in respect of the marketing, selling and purchasing of New Homes, and also sets expected standards for after sales customer care service. It was developed to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to con
sumers to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they buy a New Home. The Code provides a clear consumer complaints process supported by an independent Dispute Resolution Scheme for consumer complaints that arise and are made in writing to the Developer within two years of the date of the Completion of the New Home purchase. This is run independently by the Centre for Effective Dispute Resolution.
