03/09/2026
Is it any wonder no one wants to take people on when you have to deal with HMRC.
We have been on hold for over three hours over four attempted calls.
We have received PAYE reference numbers for our apprentice but can't set up a employer account trying to find out why, and twice after 40 minutes (even thought the auto bot says average 10 minute wait), the line has gone dead.
We are a sole trader one man (two now) firm.
Our apprentice has a place at a training firm and it needs funded by accessing HMRC but we can't set up our account to enable this to happen.
No wonder firms are paying cash and not bothering training or informing HMRC.
The fact they are only open 9-6 just adds to the issue so while on hold we can't work. But they can't work while the sole traders are back from work and dealing with paperwork.
Now it has dropped out after 30 minutes (17:30) AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH