24/05/2026
Still under another installer’s or housebuilder’s warranty, facing higher-than-expected electricity bills, and not comfortable with them marking their own homework?
You are right to question it. My inbox is full of heat pump owners saying the same thing: act early, before a small issue becomes an expensive dispute.
If your heat pump is due its 12, 24 or 36-month service, Captain Heat Pump LLP provides an independent, warranty-safe service and installation/certification review.
A standard service may cost around £275 + VAT. For an extra £175 + VAT, Our CHP £450 + VAT review adds WhatsApp reporting, photos and notes covering installation regulations, controls, flow/return performance, filters, glycol, pipe insulation, cylinder controls, safety items, paperwork gaps and recommendations.
This is not about creating trouble. It is about clear evidence and a route back to the installer, housebuilder or warranty provider if correction is needed.
For BUS/MCS installations, paperwork matters. MCS requires a two-year workmanship guarantee and financial protection if the installer ceases trading. Many warranties require annual service evidence.
That extra £175 could unlock thousands in avoided electricity waste, corrected defects or warranty-backed rectification in year one.
Captain Heat Pump LLP
Servicing, diagnostics, forensic reporting and certification reviews.
31+ years’ heating experience. 16+ years’ heat pump experience.
Message us to book your warranty-safe check. Service available in Surrey, South Central London, West Kent and North Sussex.
