06/09/2021
Helpdesk/Admin Coordinator is responsible for logging reactive jobs and allocating them to the relevant maintenance team members.
In this role your aim is to provide administrative support to both helpdesk and maintenance operation teams as well as excellent customer service to residents, guests, visitors, contractors and customers. The core duties will involve:
To administer all helpdesk calls in line with the site specific key performance indicators.
To log all reactive jobs into the maintenance system.
Dealing with general queries quickly and efficiently.
Any other ad hoc duties as required to support the needs of the business.
The ideal candidate should have proven customer service experience, with good knowledge of Sage, Word, Excel, Outlook and some experience of working with a database packages.
Experience in scheduling and dealing with maintenance engineers is desirable. The candidate should feel confident and comfortable in delivering the highest standards of customer service, for this reason good communication skills both oral and written are essential.
