Arrow Insulation

Arrow Insulation We offer a range of Insulation and Renewable services to improve your home and lower your energy bills.

We don’t just do homes, we can insulate large commercial buildings too
23/12/2025

We don’t just do homes, we can insulate large commercial buildings too

18/12/2025

My Experience With Trustpilot – Billing Dispute & Lack of Clear Consent

I’m leaving this review to document my recent experience with Trustpilot regarding what I believe is an unfair contract renewal process and an invoice issued for a contract I never agreed to.

Background

My business originally signed a Trustpilot subscription in 2023 for a 12-month term at a reasonable price. That 2023 contract is the only signed contract that Trustpilot has ever provided.

For the following year (2024–25), Trustpilot generated a new contract document showing a price of £599 per month, but it was never signed or accepted by me. It was simply an internal Trustpilot PDF with only their own signature block completed. I was never shown this document at the time, nor asked to approve it.

Price Shock & Negotiations

In late 2025, Trustpilot emailed to say my subscription was “renewing” at £718 per month. This was the first time I became aware of the large price increase.

I was shocked to realise the subscription had risen from a few thousand pounds per year to almost £8,000 per year, and I made it clear I could not continue at those prices.

From there, Trustpilot repeatedly offered me numerous different prices:
• £718/m
• £599/m
• £449/m
• £400/m
• £389/m
• £299/m
• £289/m
• £259/m

The fact that so many different prices were presented made it clear that no agreed contract existed and the renewal was being negotiated, not pre-agreed.

My Clear Written Position

Between 21–28 November 2025, I repeatedly stated in writing that:
• I did not agree to the renewal price
• I could not afford the fees
• I wanted to move back to the free plan
• I requested proof of any signed renewal contract
• At no point did I ever accept any renewal pricing.

The Core Issue: No Signed or Accepted Contract

Trustpilot has been unable to provide:
• A signed 2024–25 contract
• Any record of acceptance
• Any proof that I agreed to automatic renewal at £599 per month

Despite this, they have insisted that I was automatically bound into another 12-month contract for 2025–26, even though the contract they are “renewing” was never agreed in the first place.

Invoice Issued for a Contract I Never Accepted

On top of this, Trustpilot’s accounting system issued an invoice for £2,156.40 (a quarterly payment for the alleged renewal) and stated that payment would be taken automatically unless I intervened.

This was issued while the dispute was ongoing and unresolved, and despite my repeated written confirmation that I do not consent to any renewal.

Why I’m Posting This Review

I feel it’s important for other small businesses to be aware of:
• How unclear and non-transparent renewal terms can become
• How easy it is to be pushed into very expensive pricing without clear consent
• How difficult it has been to get Trustpilot to acknowledge that a contract must be agreed by both parties

I hope Trustpilot improve their renewal and consent processes so other small businesses do not find themselves in similar situations.

At present, I cannot recommend Trustpilot based on this experience and the way this dispute has been handled.

LOFT INSTALLERS WANTEDSteady work • Good rates • Local jobs • PAS / TrustMark work • Get in touch with us: 01329 756935 ...
12/12/2025

LOFT INSTALLERS WANTED
Steady work • Good rates • Local jobs
• PAS / TrustMark work •
Get in touch with us: 01329 756935 or [email protected]
Arrow Energy Solutions is based in Fareham
arrowinsulation.co.uk

When building a new home or adding a new roof, it’s a great opportunity to do an in-roof solar install like this one we ...
30/10/2025

When building a new home or adding a new roof, it’s a great opportunity to do an in-roof solar install like this one we have just completed.

We have been busy working on multiple large blocks of flats extracting the old and adding new insulation.
28/10/2025

We have been busy working on multiple large blocks of flats extracting the old and adding new insulation.

Another recent solar install using all black panels.
28/10/2025

Another recent solar install using all black panels.

This is an example of a flat roof installation we are doing. This is suitable for private or commercial buildings.
28/10/2025

This is an example of a flat roof installation we are doing. This is suitable for private or commercial buildings.

Insulation Removal from Steel Framed HomesWe are often requested to extract cavity insulation from Steel Framed Homes be...
16/10/2025

Insulation Removal from Steel Framed Homes

We are often requested to extract cavity insulation from Steel Framed Homes before they are sold at the request of the lending banks surveyor. The cavity contains steel beams and they wont want to lend on a home if those beams are corroded. With the insulation in place, there is a chance it could lead to the corrosion as well as prevent an inspection of those steel beams.

Below I have given context to the situation.

Homes in the UK (mainly between the 1940s and 1960s) were sometimes built with steel frame structures inside a brick or block cavity wall. From the outside they look just like any other brick built home.

Here’s why:

1. Post-war housing shortages

After World War II, Britain faced a massive housing crisis — lots of homes had been bomb-damaged or destroyed, and traditional bricklayers were in short supply.
To speed up construction, the government and local authorities experimented with “non-traditional” building methods — including steel, timber, and concrete frames — to produce large numbers of houses quickly.

2. Faster, lighter, more efficient construction

Steel-framed systems allowed builders to:
Prefabricate components off-site
Assemble the structure rapidly on-site
Reduce reliance on skilled brick or block workers
Use thinner walls for the same structural strength
The brick cavity was then added as a non-structural outer skin to provide insulation, weather protection, and a traditional appearance — so the houses looked “normal” even though the main load-bearing structure was steel.

3. Specific house types

Several large-scale housing systems used this technique, such as:

Wates, Trusteel, Dorlonco, Airey, and British Iron and Steel Federation (BISF) houses
BISF homes are the best-known example — steel columns and beams supporting floors and roof, with brick or rendered panels on the outside.

4. Engineering and thermal reasoning

Steel was:

Strong and predictable in load performance
Dimensionally stable (no shrinkage like timber)
Allowed for wide internal spans and open-plan designs
But it conducted heat easily, so the brick cavity helped reduce thermal bridging and condensation.

5. The downside

Over time, many of these properties developed issues:

Corrosion of steel frames if cavity moisture was not properly managed
Cold bridging and condensation
Difficulty in retrofitting insulation or extensions
Lenders sometimes viewed them as “non-standard construction,” making mortgages and insurance trickier without structural reports.

6. Today

Many such houses still stand, particularly in areas developed by local councils post-1945.
When maintained and inspected properly, they can be solid homes — but cavity condition and frame corrosion are key inspection points during surveys.

So how does insulating the cavities effect these homes?

Steel-framed cavity wall houses should generally not be cavity wall insulated in the conventional way (by injecting insulation beads, fibre or foam), because doing so can trap moisture and lead to serious corrosion of the structural steel frame.

7. Why insulation may effect the steel frames

When cavity wall insulation (CWI) is added — typically as blown mineral fibre, beads, or foam — it:

Fills the air gap that previously allowed moisture to drain away or evaporate.
Allows moisture to bridge across the cavity and reach the steel frame.
Slows down drying, keeping the steel damp for long periods.
May cause condensation on cold steel surfaces (especially where thermal bridging occurs).
That trapped moisture + steel = corrosion risk.

8. What happens when the steel corrodes

Corrosion causes the steel to expand slightly, cracking surrounding masonry.
The structure can weaken — sometimes severely — because the frame carries all the loads.
Once corrosion sets in, it’s difficult and expensive to remediate (requires opening walls).
Surveyors can sometimes see tell-tale signs: cracking, bulging, rust stains, or “nail pops” on interior walls.

9. Technical guidance and warnings

Official guidance and industry consensus are clear:

BRE Digest 444, NHBC, and BBA all advise against injecting insulation into steel-framed cavity houses unless:
A specialist structural engineer confirms the system is fully sealed and corrosion-protected, and
An approved CWI system specifically designed for steel-frame cavities is used (these are rare).
Most insulation manufacturers and accredited installers (under CIGA or TrustMark / PAS2030) will refuse to install CWI in BISF or other steel-frame homes, marking them as “unsuitable for cavity insulation.”

Its for these reasons Steel Framed Homes (BISF) should not have been cavity wall insulated in the first place and why we remove insulation from many of these homes particularly around the point of sale time, when home owners find out cavity wall insulation it is not going to allow their home to be sold.

Along with all our other accreditations we are also now Trading Standards Approved within the Buy with Confidence Scheme...
09/10/2025

Along with all our other accreditations we are also now Trading Standards Approved within the Buy with Confidence Scheme.

We are also Trustmark approved and a WHICH? Trusted Trader along with our professional certifications.

Many of our teams returned at the same time.. don’t often get half the vans here at the same time!
15/09/2025

Many of our teams returned at the same time.. don’t often get half the vans here at the same time!

11/09/2025

Warm Homes Stamp Duty Incentive – What It Means for Homeowners (and How Arrow Energy Solutions Can Help)

The UK has some of the oldest and least efficient housing stock in Europe. Cold, draughty homes mean higher energy bills, more carbon emissions, and in many cases real fuel poverty.

Policymakers know this has to change, and one of the latest proposals on the table is the Warm Homes Stamp Duty Incentive.
But what is it, how could it work, and what does it mean for you as a homeowner or property investor? Let’s break it down.

What is the Warm Homes Stamp Duty Incentive?

In simple terms, the scheme would use Stamp Duty Land Tax (SDLT) to reward homes that are well insulated and energy efficient — and encourage buyers to upgrade homes that aren’t.
Here’s how it would work:

Efficient homes pay less Stamp Duty. If a home has a strong Energy Performance Certificate (EPC) rating or low energy demand, you’d get a tax reduction when you buy.
Inefficient homes pay more Stamp Duty. Draughty, high-demand properties would attract higher tax.

Rebates for upgrades. If you buy an inefficient home and then improve it within two years (for example, by upgrading insulation or installing solar), you can claim a rebate as if the improvements had been in place at purchase.

The idea is simple: make energy performance a central part of the housing market and use tax incentives to push upgrades that lower bills, cut emissions, and make homes warmer.

Why This Matters

Lower bills: An average UK home with poor insulation can waste hundreds of pounds a year in lost energy.
Higher comfort: Draught-free rooms, warmer winters, and cooler summers.

Future-proofing: Buyers and lenders are already starting to look at EPC ratings when setting values and mortgage terms. Efficient homes hold their value better.
Climate goals: The UK has legally binding net zero targets — and homes are a big part of the emissions picture.

How Arrow Energy Solutions Fits In

At Arrow Energy Solutions, we see this as a huge opportunity for homeowners and landlords. The Warm Homes Stamp Duty Incentive directly rewards the services we provide every day:

Cavity Wall Insulation & Extraction
We specialise in upgrading cavity wall insulation with modern EPS bonded bead systems. This immediately reduces heat loss and boosts your EPC rating.

Loft Insulation
Upgrading to the recommended 270mm+ of loft insulation is one of the fastest, most cost-effective ways to cut bills and improve EPC performance.

Solar PV + Battery Storage
Installing solar panels — especially with battery storage — can dramatically cut a home’s running costs. It not only improves your EPC rating but also future-proofs you against rising energy prices.

Together, these measures can push a typical D-rated home up to a C or even B, unlocking lower Stamp Duty bills under the proposed scheme.

The Payback Equation

Let’s look at an example:
House price: £300,000
Stamp Duty (standard): ~£5,000
If EPC is poor (E/F): You might pay £6,000+ under the incentive.
If EPC is improved to C/B: You could drop to ~£4,000 or less, saving £2,000 at the point of sale.

Now add in the ongoing benefits:

Loft + cavity insulation: Save £400–600/year
Solar PV + battery: Save £600–1,200/year (depending on usage)

That’s up to £1,800/year saved in bills — plus the Stamp Duty rebate. Within a few years, the upgrades effectively pay for themselves.

Why Act Now?

Buyers are already starting to value homes with better EPC ratings.
Energy prices remain unpredictable, but efficiency and solar offer certainty.
If and when the Warm Homes Stamp Duty Incentive comes in, those who act early will be positioned to benefit the most.

Final Thought

The Warm Homes Stamp Duty Incentive is about more than tax — it’s about creating a housing market where energy efficiency has real financial value. Whether you’re a homeowner looking to cut bills, a landlord future-proofing your portfolio, or a buyer thinking about long-term investment, Arrow Energy Solutions can help you capture that value today.

👉 Contact us to find out how insulation and solar can transform your home’s comfort, cut your bills, and get you ahead of the curve.

How Long Does Cavity Wall Insulation Last? 🧱If your home is insulated with EPS Bonded Bead (expanded polystyrene), you’r...
01/08/2025

How Long Does Cavity Wall Insulation Last? 🧱

If your home is insulated with EPS Bonded Bead (expanded polystyrene), you’re in good hands for the long term.

♻️ Made from recycled material and fully recyclable
💧 Won’t rot, absorb moisture or distort
🏡 Designed to last the entire lifetime of your home

EPS bonded bead doesn’t degrade, crush, or break down under its own weight — and as long as your wall cavities aren’t disturbed (like during major structural changes), there’s no need to replace it.

Insulation that’s durable, efficient, and built to last.

Speak to our friendly team today for more information.
📞 01202 934 444

Address

Fareham
PO155FG

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441329756935

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