FM Serv

15/11/2021

We Are Hiring!
Multi-Skilled Engineers.

Minimum £20 Per Hour.

Get In Touch Now!
0333 240 5900, [email protected].

23/04/2021

Full Job Description
Helpdesk/Schedulers are an integral part to the ‘responsive and planned maintenance’ arm of FM Serv and we seek new members to join our supportive team.
Benefits include A commitment to annual pay reviews As a Helpdesk/Scheduler you are part of our small helpdesk team and you’ll enjoy the dynamics of working within a fast paced and sometimes pressurised environment; working to SLAs and KPIs. Our Helpdesk/Scheduler manage the diaries and workload of our trade operatives and subcontractors to maximise the completion of reactive repairs and emergencies, you will communicate with the clients sending updates and will also be part of the back end costing and closure of completed works. This is a high call volume role and a busy reactive environment. What will you be doing in the role? Receiving calls regarding repairs and maintenance enquiries from our clients; In addition to: Using our dynamic scheduling system, you’ll manage operative diaries to ensure responsive repairs are carried out efficiently, within agreed timescales whilst keeping operatives fully utilized. Managing the emerging day, dealing with emergencies and exceptions, to ensure excellent service is delivered to clients. Being the first point of contact for operatives to help with issues when they are out on site and provide solutions. Inputting up to date, accurate and complete notes for each job/task on the system. Updating the clients and closing down and costing jobs ready for invoicing by the accounts team. What will you bring as a Planner/ Scheduler?
You’ll be organised with the ability to multitask and prioritise to time, job type and location requirements; you’ll demonstrate the confidence and ‘can do attitude’ to learn how to plan and maximise our operative’s work load. You will have experience of working within a fast-paced, dynamic helpdesk and/or call centre environment and the ability to deliver a first-class customer service experience, consistently. You’ll describe yourself as passionate about customer service and an excellent communicator with the strength of character to make decisions and follow them through to completion and satisfaction.
You’ll some financial knowledge of recognising profit and the ability to apply rates to time to allow works to be costed out and invoiced. Above all, you’ll value ‘getting it right’ and take genuine pride in achieving your performance targets.
Salary – Neg depending on experience.
Must Have
Some experience within the service and maintenance industry
Excellent IT skills and the ability to learn different online systems quickly and efficiently

16/12/2020

What a fantastic project delivered at Bell Court, FM Serv are proud to be a sponsor helping the college to deliver this Christmas cheer! Thanks to our client Bell Court for involving us in the project. Happy Christmas all 🎄

Photography students at Stratford-upon-Avon College take part in The RSC's Advent Trail unveiling their Christmas shoot. Read the full story!

14/11/2019

FM Serv we’re proud to sponsor and support our Armed Forces on Remembrance Sunday, great showing of support from all involved.

05/09/2019

Not a bad view from central london, yet another block that FMSERV look after.

20/07/2019

Great work today as FM Serv complete high level roof repairs and gutter repairs at St Pancras Hospital London, road closures and tight access issues all overcome by careful planning.

18/06/2019

Works are just starting to complete dilapidations to a prestigious £40m property in London’s Belgravia. FM Serv will supply and manage all works within property handing it back ready to let.

03/05/2019

Dilapidation project underway in Milton Keyenes our waste removal division will clear out with our projects division following behind to reinstate this office ready for new tenants.

03/05/2019

FM Serv are proud to maintain this £40m+ exclusive property in central London. High end finishes, complex electrical and mechanical installations and historic building fabric are some of the challenges we face.

02/04/2019