08/08/2026
How do we navigate places?
Yesterday Jonathan Docksey from Claro Wayfinding delivered a brilliant presentation on how we navigate places, and why wayfinding has got very little to do with signage alone.
Jonathan explored the full journey people experience when moving through a place, including:
- Pre-visit information and multi-modal transport
- Accessibility — and the important difference between accessibility and inclusivity
- The environment, including desire lines, footpaths and naming conventions
- External and internal wayfinding — planning, structure and flexibility
- Maps and how they support confident journeys
- The role of research, insight and real user experience in shaping better places
We also heard about Navigate Now, Claro’s podcast exploring wayfinding, accessibility, place and the way people experience the built environment. You can find it on the Youtube channel '' or on Spotify: https://zurl.co/XfOWS
A fascinating reminder that good wayfinding starts long before someone sees a sign!