Missions statement
Ashbrook Roofing remains a family run business whose vision is to inspire, support & deliver our customers’ project needs
Who We Are? Operating since the 1970s, and incorporated in 2002, Ashbrook Roofing & Supplies has successfully grown from a small team of specialist Slate, Tile & Flat Roof Contractors, into a multi-disciplined organisation focused on the sale and delivery of
roofing, building and landscaping materials, as well as the construction of new and refurbished roofs. Today, Ashbrook Roofing is an independent forward-thinking family run business that supplies materials to well over 200,000 projects across the UK each year. We’ve achieved this tremendous growth by listening to and understanding our customers’ needs; by ensuring that we understand and freely share our exemplary product and specification knowledge; by stocking a wide selection of British and the world’s finest and best value materials; and by employing motivated and knowledgeable staff who are as keen as us to deliver extraordinary customer service. Ashbrook Roofing E-Commerce
Ashbrook Roofing & Supplies operates a dedicated E-commerce division that supplies Trade, Retail and Small Merchants with a nationwide delivery service across thousands of products, to suit your requirements and budget. Over the past few years, we have seen huge increase in our sales online and have scaled our business accordingly to support this growth. You’ll be pleased to know that we self-fulfil all of your orders from our dedicated pick and pack warehouse here in Matlock. Specialising in roofing, building and landscaping products, we also offer our customers a ‘click & collect’ service, 6 days a week. Ashbrook Roofing Area Sales Merchants
From our main site in Derbyshire, Ashbrook Roofing serves a growing number of Trade, Public Sector and Private customers both from the Trade/Retail store, and over the telephone. The site stocks a wide range of new and reclaimed roofing, building and landscaping materials, offering customer ‘call & collect’ service, as well as delivery through a fleet of Hiab crane equipped lorries. The helpful sales team includes two ex-roofers who are able to offer technical advice and support on slate, tiles, flat roofing, heritage and modern roofing products plus their fixing. Whilst much of the future growth of our company will come from our rapidly expanding Trade, Public Sector and Retail sales divisions,
we are also proud and passionate that our contracts team builds, refurbishes and repairs hundreds of roofs throughout Derbyshire, Nottinghamshire and South Yorkshire and on some of our country’s tremendous heritage building. Ashbrook Roofing continues to install Slate, Tile, Lead, Heritage Stone and Flat roofs, ensuring that we never lose sight of our humble beginnings, or forget the importance of the quality of materials that are required for both our and your next project. Core Values
• Positivity and open-mindedness – Helps us to solve challenges and makes life more fun!
• Integrity – We take ownership of what we do, behaving with respect & integrity to our customers and our colleagues.
• Commitment – We have the company targets in mind when we carry out our tasks to the very best of our ability.
• Discipline – We follow Standard Operating Procedures; we do our job Right First Time and we always ensure the health and safety of ourselves and those around us.
• Communicative – We timely share facts and information that will help others, and we escalate when needed. We believe in delivering extraordinary customer service
• We value courtesy, efficiency, fairness and honesty.
• We put what our customers need and want at the heart of everything we do.
• We conduct transactions in a friendly and respectful manner.
• We keep customers informed.
• We do what we say we’re going to do.
• We deliver services to the standards set and within the agreed timeframes.
• We respond to customer feedback and suggestions.
• We aim to get things consistently right, but if we make a mistake, we will correct it and apologise.
