Carters Heating Services

Carters Heating Services Installation, servicing and repair of all natural gas, oil and lpg Appliances.
(202)

24/12/2025

Merry Christmas

The office is closed from 12pm on the 24.12.25 and reopens at 9am on 05.01.26. Any urgent enquiries during this time, please call us on 07525247868.

14/01/2025

These are the comments that make our day. Thank you 🌟

‘I can't thank you all enough for sorting my heating problems. Please pass on my appreciation and thanks to Adrian and Adam - Adrian was the first plumber to identify a blockage in part of the pipework, which I feel was always the problem. I cannot believe I now have a warm home after several years!! It is bliss. I could write a book regarding the absolutely dreadful service I received from British Gas, including me being threatened. So much so I dare not complain. I had British Gas Home serve, I think it was called, 24/7 cover - costing about £47 per month. service was ok in the first years of contract, but then useless - I had about 4 different plumbers from BG and none of them could get the system working properly, just wanted to get me to buy a new boiler. It was during winter as well. I was more or less treated as an old lady who didn't understand. Yes I'm an 'old girl ' 😉 - but not an idiot! Following British Gas had another plumber - worked for himself and did get the system working, albeit not totally efficient. Then he didn't reply to my request to service the boiler so assumed he didn't want my business, contacted another plumber (on a leaflet Not trustpilot but similar) to service the boiler - was okish but didn't feel entirely satisfied and then along came R***** B*****! We usually put the world to rights! 😁😁😁😁 and R***** gave me your phone number! So grateful to R***** also. So you can see how ecstatic I am - Nice people, friendly, knowledgeable and kept informed. Adrian - a brilliant piece of identifying problem and showed me where the problem pipework was, Adam showed me the blockage when he'd replaced that section.

I just felt I needed to let you know just how pleased and warm 😉 I am.’

12/08/2024
07/08/2024

New website should be going live today 😃. In the meantime, we may lose emails during the changeover, if you have emailed and haven't heard back please give us a call. Thank you

Call now to connect with business.

03/05/2024

👍 Welcome to the only official Norfolk Trusted Trader scheme. In association with Norfolk County Council and in partnership with Norfolk Trading Standards.

28/03/2024

Happy Easter! 🐣

We hope you all have a wonderful bank holiday weekend. Just a reminder, the office will close at 5pm on Thursday and we re-open at 9am on Tuesday. In the event of an emergency please call 07525247868. 😊

Absolute pleasure to help this amazing charity Nelson's Journey ❤️
27/02/2024

Absolute pleasure to help this amazing charity Nelson's Journey ❤️

How do we like our coffee? Only with our oxygen.

We need to say a huge "thank you" to Carters Heating Services for giving us their time for free and installing our new water boiler in our kitchen.

With the old one out of comission, tea and coffee-making had become a much slower process around the office here at Smiles House, so the team here is incredibly grateful to Steve and Fiona for getting things up and running again.

19/02/2024

‼️‼️Ideal Boiler Safety Recall‼️‼️

You may have seen images of some Ideal Boilers catching fire!

Have you had or do you know anyone that has had an Ideal boiler installed between August 2022 and January 2024?

Here is the link below where you can check if your boiler is affected

In a small proportion of the affected range of boilers (approximately 1 in 10,000), if an excessive volume of air has become trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail.

19/12/2023
*** New Government boiler levy from Jan 2024***Below is the latest update from Worcester Bosch regarding the £120 increa...
15/12/2023

*** New Government boiler levy from Jan 2024***

Below is the latest update from Worcester Bosch regarding the £120 increase from January - https://www.worcester-bosch.co.uk/about/news/clean-heat-market-mechanism

Clean Heat Market Mechanism

Published: 14-12-2023

On 30th November 2023, the Government published their long-awaited response to the Clean Heat Market Mechanism (CHMM) which as of the 1st January 2024 will become effective with some minor amendments.

The CHMM is intended to increase the slow uptake progress of Heat Pumps by placing an obligation on boiler manufacturers to increase the consumer demand for heat pumps or hybrid systems.

Why has the Clean Heat Market Mechanism been introduced?

The CHMM was introduced to aid the UK in its commitment to achieving Net Zero CO2 emissions by 2050 and to reach this goal, the Government is targeting 600k heat pumps to be installed annually by 2028.

The CHMM has been developed to speed up the adoption of heat pumps in UK homes as the present installation rate for heat pumps is around 60,000 annually, whilst the installation rate for boilers is upwards of 1.5m.

To achieve the target of Net Zero it is necessary to use alternative technologies to heat our homes. Whilst there are several technologies being trialled and developed the most immediately available is electrically powered heat pumps or hybrid systems.

One of the highest contributors to CO2 is from home heating and hot water production which is estimated to account for 16% of the national total. Currently, natural gas-fired heating and hot water systems are presently installed in around 23m UK homes with a further 1.5m homes that are off the gas grid using Oil or LPG.

How this effects Worcester Bosch?

In year one of the scheme, manufacturers of boilers and heat pumps will have to match or substitute 4% of their boiler sales with heat pumps. This rises to 6% in year two and gradually increases year on year until around 25% of their boiler sales are matched or substituted with heat pumps or hybrid systems.

Manufacturers must submit their ‘factory gate’ boiler sales to the scheme managers so their target quota of heat pumps can be set. The quota can only be met by;

An installed and registered heat pump via MCS, (Micro Certification Scheme).
An installed and registered heat pump with MCS will qualify for one credit towards their target, a hybrid system qualifies for 0.5 credits.
Heat pump sales into retrofit situations, (Heat pump installations into new build use cases are excluded).
For every heat pump or hybrid that the manufacturer is short of their target they will be fined £3,000 or alternatively they may have the opportunity to purchase a credit from a non-obligated heat pump manufacturer (that is a heat pump manufacturer who doesn’t sell boilers).

According to industry forecasts, the market for heat pumps for 2023 is likely to be around 65,000 units and central forecasts show the market increasing to around 80,000 appliances in 2024, with around half of these being installed into new build applications (and therefore not being counted towards a target quota within the CHMM).

This will result in a 2024 retrofit market of around 40,000 heat pumps for all manufacturers to compete for. Based on a boiler market of over 1,500,000, the CHMM is setting targets of around 60,000 into retrofit installations in year one (currently 50% above the forecast market size for this type of installation) and increasing to 90,000 in year two before rising to 450,000 in year four. In short, the heat pump market will not support the volume the CHMM requires, and penalties are therefore inevitable.

Achieving the Clean Heat Market Mechanism quota

We have been consulting with the Government over the past year on how the CHMM can be delivered.

The impact assessment for the CHMM was published in April 2023 and this has now changed given recent developments, namely the Prime Ministers statement in September 2023 which included the following changes:

The deferment of the ban on Oil and LPG boilers from 2026 to 2035, (effectively reducing the market potential for heat pumps until that date by upwards of 60,000 heat pumps or hybrids annually).
The announcement that around 20% of homes will be exempted from having a heat pump.
The scrapping of a requirement for Landlords to raise the EPC rating of their properties to a Band Level C by 2028.
Clean Heat Market Mechanism implications to Worcester Bosch

The final CHMM scheme announced on 30th November 2023 does not exist at sufficient scale in the UK domestic market for manufacturers to satisfy the proposed CHMM quotas and will result in significant penalties for the gas boiler industry.

Whilst the government is stating that the scheme has been designed to not penalise manufacturers with fines, the targets that have been set are clearly unachievable within the timescales allowed. Therefore, it is inevitable that manufacturers will be fined heavily which puts many of them into either a non-profit situation or even loss making from as soon as years one or two of the scheme.

Consequently, to continue as a business we are regrettably forced to pass these fines on to the market in the form of a CHMM levy on every one of our gas & oil boilers. The increase is £120 per boiler in year one of the scheme, exactly equivalent to the CHMM requirement. Worcester Bosch will not benefit in anyway and interestingly, neither will market growth for heat pumps as the revenue raised from the fines will go to the Treasury and not be used to grow demand for heat pumps. This does, however, support the governments’ overall goal of closing the price gap between a gas boiler and heat pump installation.

We will continue to monitor and observe the scheme and will remove or reduce this “CHMM levy” in line with policy changes or exponential growth in heat pump demand though both currently seem unlikely to materialise in the near future.

On 30th November 2023, the Government published their long-awaited response to the Clean Heat Market Mechanism (CHMM) which as of the 1st January 2024 will become effective with some minor amendments....

10/07/2023

**** Tuesday 11th July ****

Unfortunately the office will closed on Tuesday 11th July, whilst we attend a family funeral.

If your call is urgent or relating to an appointment tomorrow, please call 07525247868 and leave a voicemail. These are being checked and one of our engineers will return any urgent enquiries.

All emails, messages and non urgent voicemails will be returned on Wednesday 12th July.

We really appreciate your understanding during this difficult time.

Our engineers are out in the rain today 🌧️Steve set a new record!!! Longest flue taken out 😂New Worcester Bosch combinat...
22/03/2023

Our engineers are out in the rain today 🌧️

Steve set a new record!!! Longest flue taken out 😂

New Worcester Bosch combination boiler going in

Address

18B Alston Road
Norwich
NR65DS

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