07/07/2026
Ever wondered what happens after you book with us?
Most people only see the engineer arrive at the door but there's a lot that happens behind the scenes before that van pulls onto your drive.
โ๏ธ Step 1: You get in touch
Whether you call, email or send us a message, our office team takes the time to understand the problem and ask the right questions so we can book the most appropriate appointment.
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Step 2: Your job is scheduled
We carefully plan our engineers' diaries based on location, urgency and the type of work required, ensuring we allocate the right engineer for the job.
๐ Step 3: Your engineer is fully briefed
Before leaving for your appointment, your engineer receives all the information they need, including the work required, your property details and any previous history we hold.
๐ง Step 4: Parts are checked
Where possible, we make sure the engineer has the parts and equipment needed before setting off, helping us complete the job as efficiently as possible.
๐ Step 5: We're on our way
You'll receive a text message when your engineer is on the way, so you're not left wondering when we'll arrive.
๐ก Step 6: The job begins
Our engineer will talk you through the work, explain any findings and answer any questions before getting started, keeping you informed every step of the way.
Because great customer service doesn't start when we knock on your door.
It starts the moment you contact Nottingham Boiler Solutions.
If you need help with your boiler, heating or plumbing, we'd be delighted to help.
๐Call us on 0115 647 6565
๐ www.nottinghamboilersolutions.co.uk