24/08/2026
We had a call out this morning 07:00am from a commercial hotel that we look after reporting 153 rooms had no hot water, our team was on-site within 30 minutes — engineers arrived at 07:30am and had the fault diagnosed by 08:00am, a failed hot water secondary pump.
That’s when the real challenge began. A search of local suppliers came up empty, so our team leaned on years of built relationships across our supply network — eventually tracking down the exact pump in Manchester, over 250 miles away.
With the customer’s agreement, the pump was couriered straight down to Southampton, where a CGE Southern engineer was standing by to take delivery. By 17:30 the same day, the pump was installed and hot water was fully restored — just in time for evening service.
Why it matters: For a hotel, hot water isn’t a convenience — it’s essential to guest experience and revenue. A same-day resolution, sourced from over 250 miles away, meant zero disruption to the evening’s service.
This is what sets CGE Southern apart: fast diagnostics, a supply network built on relationships, and engineers who won’t stop until the job’s done. It’s not just about fixing the fault — it’s about protecting our customers’ business.
www.cgesouthern.co.uk
023 9300 9980
[email protected]
