25/08/2026
Well, after years of trading, I’ve finally received my first 1-star review 😅
Anyone who knows me or has used Robinson Electrical will know I genuinely try to keep every customer happy and do the best job possible on every job I take on.
At the moment I’m extremely busy and regularly working 12-hour days on site, then coming home to quotes, invoices, certificates, messages and enquiries. Unfortunately, on this occasion, I replied to the initial enquiry but then missed the follow-up message.
I completely accept that I should have replied, and I’ve apologised for that. But I’m only human and occasionally something does get missed.
It’s just disappointing to receive a 1-star review and be told people should “AVOID!!” when I never actually carried out any work at the property.
Thankfully, the hundreds of customers I’ve worked for over the years know the standard of my work and the effort I put into looking after people.
Can’t please everyone, I suppose!