Switch2

10/12/2020

During Christmas & New Year here are Switch2’s Customer Services opening hours, however in the event of an emergency please phone 0333 321 2010 at any time 24/7, where our full out of hours support is available. Engineers will be on call throughout the festive period.

23/11/2020

▪️Register / Log in to your online account at my.switch2.co.uk
▪️Telephone the automated payment line 0333 313 9171
▪️Download the Switch2 app, available from the App Store & Google Play
▪️Visit any PayPoint outlet

22/10/2020

Update 22/10/2020
Switch2 have made updates to the procedure for booking in engineer visits to properties based on government guidelines. Please visit our website for full details: https://www.switch2.co.uk/residential-portal/coronavirus-update-residents/
Some Switch2 services involve accessing properties to complete a repair or replace equipment, so we will ask if you are currently self-isolating or if you have any symptoms of coronavirus prior to arranging an engineer's visit.
Our engineers have been briefed on recommended best practice hygiene factors and will work with you to ensure that they are minimising any risk to you or themselves during their visit to your property.

02/07/2020

my.switch2.co.uk
The simplest way to manage your account online!
• Make payments
• View your most recent balance
• Manage your account details
• View and download your Switch2 bills
• All major credit and debit cards accepted

20/05/2020

11/05/2020

Problem with your supply or heating system?
Visit our website for some handy hints and tips that may help you: www.switch2.co.uk/residential-portal/problem-with-your-heating-system

05/05/2020

We really appreciate it when our customers leave positive feedback... well done to our Service Engineer, Lee!

Our Field Services team are working hard to ensure our customers are happy and satisfied on maintenance visits and emergency call-outs. Briefed on recommended best practice hygiene factors, our engineers will work with you to ensure that they are minimising any risk to you or themselves during their visit to your property.

24/04/2020

Update 24/04/20
Following careful consideration and planning Switch2 is now responding to all non-essential calls, project work and planned maintenance visits.

Our engineers are to follow a strict procedure in line with social distancing and they will also be fully equipped with the appropriate protective equipment. The engineers will communicate this to you when arriving at your property and ensure both yours and their safety at all times.
https://www.switch2.co.uk/residential-portal/coronavirus-update-residents/

20/04/2020

my.switch2.co.uk
The simplest way to manage your account online!

02/04/2020

How do I use my PAYG unit?
If you have a G6 unit you can download the user guide from the Switch2 website.
▪️Your G6
▪️Pay As You Go
▪️In-Home Display Screens
▪️Frequently Asked Questions
▪️Energy Advice
https://www.switch2.co.uk/residential-portal/pay-as-you-go-customer/

25/03/2020

Our services are operating & we have a well-resourced engineering team & contact centre.
We have prioritised emergency call outs (any problems with water, heat or leaks). All non-essential maintenance has been put on hold.
For full updates please read: https://www.switch2.co.uk/residential-portal/coronavirus-update-residents/

24/03/2020

Some Switch2 services involve accessing properties to complete a repair or replace equipment so we would be grateful if you could let us know if you are currently self-isolating prior to arranging an engineer's visit.

Our engineers have been briefed on recommended best practice hygiene factors and will work with you to ensure that they are minimising any risk to you or themselves during their visit to your property.