01/09/2026
REVIEWS - sometimes customers ask us why we don’t have any online reviews and these are the reasons:
1. We never ask customers, or expect customers to leave reviews online.
2. Online reviews are easy to fake (both positive and negative)
3. It’s never something we have needed - our philosophy is that most customers will select a tradesperson based on the first meeting. You get a feel for people and it’s usually right!
What do we do instead?
If a customer needs the reassurance of a ‘review’ (and some do, particularly when they have had bad experiences in the past) we contact some recent customers and ask them for permission to supply you with their details, customers can then select one or more of them to actually speak to - that way you get a true and honest review from a real person - they can say what they like to you - both positive and negative - without us knowing.