10/06/2026
One thing we’ve learned from designing and manufacturing products is that you have to listen to the people actually fitting them.
RatGates aren’t always fitted in perfect conditions like they are on a test bench. They are fitted in real chambers, on real jobs, by pest controllers and drainage engineers who are trying to stop rats getting into their customers’ homes and businesses.
They understand the challenges better than anyone, from awkward access and restricted chambers to explaining to the customer why drainage protection is so important.
A good example for us is the patented liftable flap on RatGate. This was developed because of feedback from the people using the product, and it is the only product on the market that allows drain access from the top of the chamber without having to remove the gate.
That is essential when pest controllers or drainage engineers need access for rodding, CCTV work or maintenance.
The same applies to our Slimline RatGate. That was also designed around installer feedback, giving them a better option for angled pipes and restricted drain chambers where a standard valve may not be the best fit.
But listening to installers is not just about the product itself. It is also about the support around it — helping them explain to customers why drainage protection matters, giving clear advice when they need it, providing good customer service, and making sure products are available quickly with next day delivery wherever possible.
At RatGate, we want to make products that work properly in the real world, and support the people fitting them properly too.
That only happens when you keep listening.
