Window Repair Geeks

08/07/2021

If you are waiting for double-glazed units we want to update you all regarding the situation with glass supply.

Your order is in a production queue with our glassmakers who are working hard to fulfil all orders in the face of a national glass shortage. This has been caused by a number of factors: Covid 19 closed down glass production for several months in 2020 and continues to impact the manufacture of double-glazed units. In addition, two of the UK’s biggest glass manufacturers are shut down for cold maintenance programmes on their glass furnaces.

This maintenance takes up to six months before they can start to operate at full capacity, which has resulted in manufacturers rationing glass and supplying it on a strict allocation basis. Please be assured that your glass has been ordered and your double-glazed units will be made as soon as the glass is available.

Any lead time we provided when we quoted was accurate to the best of our belief but the current situation means that you may be waiting longer than we anticipated for your glass. We would like to thank you for your patience and will be in touch as soon as we can to arrange your fitting date.

For any questions regarding the status of your order please feel free to get in touch by Facebook Messenger, email or phone.
Many Thanks,
The WRG Team
Email: [email protected]
Phone: 07794525479

07/06/2021

It's been a while since our last post but we just want to say a big thank you to all our customers who have placed orders with us over the last few months.

We are the busiest we have ever been and if you are expecting work please know we are working hard to fulfil all outstanding orders.

We are incredibly grateful for all the support and understanding shown by our customers and we greatly appreciate it.

Thank you all and we hope to be with you soon,

The WRG Team

08/04/2021

We recently replaced a set of hinges on a customer’s french door that had dropped. You can see in the second image one of the hinges had snapped off altogether! We changed them out for a set of new flag hinges that hold the door firmly while allowing adjustment. Finally we filled in the holes from the old hinges. Job well done and a very happy customer 😁

24/03/2021

We're Recruiting!

We are looking for a trainee fitter to join our growing team based in Weedon, Northamptonshire.

The role of trainee fitter will involve learning how to replace double-glazed units and repair all elements of window and door hardware.

This as a fantastic opportunity for an individual keen to learn a valuable trade and progress in a growing business. Down the line we hope this person will be working independently quoting customers, fitting glass, and making repairs.

All training, tools, and PPE will be provided.

If you, or someone you know, are interested in the position please get in touch at [email protected] or call us on 07794525479

For full info of the role please see the full job description here:
https://www.windowrepairgeeks.com/we-are-recruiting/

21/03/2021

We recently replaced a couple of unusually shaped units in a conservatory for a customer putting their house on the market. Both units were toughened glass, one much larger than we’re used to seeing. But we replaced with made-to-measure double glazed units leaving the customer very happy. We wish them all the best with selling the house!

11/03/2021

Some snap shots of a job we recently completed in Rugby. We replaced all the double-glazed units containing Georgian bar with leaded units at the customers request. There were 31 in total - a full days work for the team and we, along with the customer, were very pleased with the result!

03/03/2021

Over the last year we have seen a great increase in the number of enquiries we recieve. While we are overwhelmed with gratitude to be operating at such high capacity we also feel it's important to manage customer expectations.

We would like you to know that the diary is now booked approximately 3 weeks in advance, meaning there is an estimated lead time of 3 weeks for a quoting appointment.

Additionally, due to limited working capacities, both with ourselves and our suppliers under lockdown restrictions, the estimated lead time for fitting is 5-6 weeks from the date of order.

We will always do our best to provide outstanding and reliable customer service and we greatly appreciate all the customers who have been understand during this time.

For any questions please feel free to drop us a message or get in touch via the contact details on our page!

All the Best - the WRG Team

05/01/2021

Following the latest Government announcement, we are able to continue to operate, in compliance with Government guidelines.

We have also decided, for his protection, to place our fitter Corey back on furlough. This means we have a lower fitting capacity than usual which will mean rescheduling some booked appointments

We ask that if you are expecting any work to be done in the coming weeks, that you get in touch with us either by phone, email or facebook message.

We are sorry for any inconvenience this may cause, however customer and staff safety are our highest priority.

For more information on our business activity or for the latest updates we encourage you to visit our website: https://www.windowrepairgeeks.com/news/

02/11/2020

After the recent announcement by the Government we would like to inform all of our customers and followers that we will still be operating as usual from Thursday 5th November.

We are taking every precaution to ensure the safety of our customers and we are happy to arrange any further measures with you for your peace of mind.

We are posting the latest news updates for the business up on our website - you can stay updated by visiting here: https://www.windowrepairgeeks.com/news/

If you have any questions around your order please feel free to get in touch!

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14/10/2020

On these fresh, cold mornings you may begin to notice some condensation on your glass - like we do here!

Don't be alarmed! This is a common occurance and nothing to worry about! As long as the condensation is not inbetween the two panes of glass it's all fine!

If you have any questions about your glass don't hesitate to drop us a message!

Thanks, the WRG Team.

13/10/2020

At WRG we care deeply about managing customer expectations and ensuring all of our customers are happy with our level of service!

We are currently working our way through a long list of customers to arrange dates in our diary. Due to limited capacity we can only get in touch with so many customers via the phone a day – we hope you can understand!

If you are expecting work, or a call with us we encourage you to get in touch via Facebook message, email or phone so you can be updated with the latest news regarding your order.

We are absolutely overwhelmed with the business and support our customers have provided us and, as always, we a grateful for your patience and understanding.

Many Thanks, the WRG Team!

01/10/2020

Now the cold weather is starting to set in you may begin to notice a draft coming through.

This could be a problem with your hinges! The good news is they can be replaced - so you don't need to splash out on a whole new window!

If you're experience drafts, or having trouble opening or closing your windows be sure to get in touch!