20/04/2015
3800 words and 96 minutes to cancel a Sky TV contract.
http://www.dailymail.co.uk/news/article-3045839/The-customer-spent-96-minutes-3-800-words-trying-cancel-Sky-TV-contract-failed.html?ito=social-facebook
Gavin Hackwood, 36, from Newport, South Wales, logged onto the online Sky 'chat' service in an attempt to leave the provider. But, after an hour-and-a-half, his operator Rachael said he wasn't allowed.