12/20/2025
Last weekend we had an unfortunate disagreement with a customer where she questioned our professionalism. We pride ourselves on running our business with the upmost professionalism and as it turns out we were right in our assessment of the situation.
There was unfortunately a leak on the owner supplied tub, which had it been something we had provided we could of had our supplier warranty the product. But this is not the case when homeowners supply their own materials.
Keep this in mind when you are shopping for home improvement products. If you supply items for your remodel or new home than you are responsible for them if they fail.
Unfortunately we were not able to satisfy this particular customer. And I highly suspect that she will leave us bad reviews and drag our company's name through the mud but sometimes we as a professional company have to stand our ground.