03/24/2020
COVID-19 UPDATE
At Allen's Well Drilling, Inc. the well being of our customers and employees is always our top priority. We recognize the important role we play in providing water system solutions for our customers during this unprecedented time and want both you and our team to remain healthy.
Protecting our customers and employees:
As our employees interact with customers and others, we have taken steps to limit their potential exposure to this menacing virus. We have put restrictions on our employees and ask you to help with their safe behavior, including the following:
1. Prohibition on hand shaking
2. Minimizing face to face contact between employees and customers.
3. Washing hands frequently.
4. Disinfecting water systems when reasonably possible.
5. Requiring employees who are experiencing fever, coughing or other symptoms to call in sick and self quarantine.
How you can help:
We are taking precautions to protect the safety and health of our team, but we need your help. We are asking our customers to assist us in minimizing face to face contact. If you have a service scheduled, our techinicans will phone you prior to their arrival. We ask that you discuss the service needs with them while on the phone. If equipment to be serviced is in the garage or other inside area we ask that you open the access door and then please leave the area. While our technician is diagnosing, repairing or replacing your equipment, we request that you do not remain in the area where work is being completed out of an abundance of caution. Upon diagnosis and or completion of the work the technician will call your phone to discuss the job/project. Although we can still accept cash or checks, we can also accept payment by phone with credit card to minimize contact. We can email a paid invoice.
The role of our company in keeping people's water systems functional during this critical time is important. We thank you for your understanding and cooperation.