Alaska811

10/13/2026

Sorry! Forgot to update: As of Wednesday morning, all phones numbers, including 811 are working properly.

4:30 pm Update: Unfortunately, one of Alaska's Statewide Telecom carriers is having trouble identifying the issue blocking 811 and our toll-free phone numbers. However, our main number, 907.278.3121, works great! As always, you can place your order through the web portal. https://alaska811.com/order-marks/

Alaska 811 is investigating an issue you may encounter when dialing 811. Until it is resolved, you can reach us at 907.278.3121. Thank you for your patience!

Order Utility Marks Now Click HERE for 811 to MARK UTILITIES ON MY PROPERTY(you are the Homeowner/Property Owner) OR Click HERE if you are an Excavator (you’ve been hired for a project on someone else’s property)   DO NOT USE FOR AN EMERGENCY/safety hazard! Call (907) 278-3121 or 811 immediatel...

10/08/2026

09/05/2026

Enjoy the holiday weekend!

08/21/2026

1:00 pm Website is back up. Turns out it wasn’t us, but the local ISP doing some maintenance. If you are still having trouble, clear the cache on your browser and try again. 💡Pro Tip: Bookmark the Webportal ticket page for easy access.

It's not you, it's us. The ak811 main web site is down for maintenance. However - You can still place orders online, just click the link below or copy/paste the address into your browser for the WebPortal log in page.

08/10/2026

💡 Quick Tip for Smooth Service: Add [email protected] to your safe senders list or email contacts. This helps ensure all your locate tickets and confirmations land right in your inbox!

Update: Thursday 8/13/26 12pm. Web Portal is back in action. Please note you may need to re-register for online access. The telephone tickets taken earlier this week will be uploaded by Saturday. Watch for your confirmations - even if your locates have already been completed.

Update 8/10/26 8am: We are kicking it “old school” today! Web Portal is still experiencing an outage. We can accept your request via telephone 907.278.3121. We’ll keep you updated as soon as the service is restored.

You may experience a service interruption placing Requests for Locates via Web portal today, Sunday 8/9/26. Techs are currently working on the issue. Your patience is appreciated.

07/09/2026

Great safety message from our friends at ENSTAR Natural Gas Company!

07/07/2026

Pro Tip: After you place your locate request, contact your client to let them know to expect to see multiple utility locate personnel on their property over the next 2 business days.

06/30/2026

🇺🇸✨ Happy Independence Day, Alaska! ✨🇺🇸

In observance of the 4th of July, our Alaska 811 offices will be closed this Friday, July 3rd.

Planning some holiday weekend yard work or DIY projects? Remember to get your locate requests in early so you can dig safely! 🛠️🚧

Wishing you all a wonderful, safe, and happy holiday weekend with family and friends! 🎆❤️🤍💙

06/13/2026

Our offices will be closed on Friday, June 19 in observance of the Juneteenth holiday.

If you plan to dig on the long weekend, visit 811ak.com to place your request for locate markings by 5pm on Tuesday, June 16 to ensure your work area is safely marked in time.

We wish all of our Alaskan neighbors a safe, productive construction season and a wonderful summer ahead! Keep digging safely!

06/09/2026

As of 4:15 today…We are BACK online! 🌐🛠️
First, a massive THANK YOU to everyone for your incredible patience today while our online ordering system took an unexpected coffee break. We appreciate you sticking with us!
While we genuinely loved hopping on the phone and getting to chat with so many of you, let’s be honest—trying to describe and draw your project work zones over a voice call is a bit like playing Pictionary with your eyes closed. 😂
Our digital mapping and ordering tools are fully fixed, refreshed, and ready for action. Drawing your work zones online is definitely the way to go for the fastest, most accurate setup!
Ready to get started? Head over to our website and map out your next project today: www.811ak.com
Thank you again for your support and understanding! 🚀👇

Update: No, it's not you. It's us. The Portal (online ticket) Google map interface is broken. Give us a call at 907.278.3121 or 811, and we will take your orders "old school" over the phone.
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As of 8:30 a.m., our Ticket Portal is down. Should be back up within the hour.