12/19/2021
Advertising Review:
On February 13, 2020, BBB contacted the business regarding its website stating the following, "Brooks Plumbing and Heating LLC is a family-owned and operated, fully licensed and insured BBB member with over 30 years of experience in the industry. We were established in 1989 and have been happily serving the customers if New Jersey ever since."
According to the BBB Code of Advertising, Basic Principles of the Code
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or the Better Business Bureau.
Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
According to information with the State of New Jersey Division of Revenue, the business registered in 2009 and unfortunately, the business failed to respond to BBB's request to substantiate the time in business or modify the statement.
This business is also referencing BBB Accreditation on the website brooksplumbingheatingllc.com. The business is not an Accredited Business of this BBB and our policies prohibit such a reference. https://www.bbb.org/us/nj/bloomfield/profile/plumber/brooks-plumbing-and-heating-llc-0221-90198988
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