06/01/2026
When disaster strikes, homeowners aren't just dealing with property damage—they're dealing with stress, uncertainty, and the disruption of their everyday lives.
At First Response Restoration, our mission is to be there when our customers need us most. From the first emergency call through mitigation, reconstruction, insurance coordination, and the final walkthrough, we strive to make a difficult situation as smooth as possible. We take pride in treating every home as if it were our own and every customer like family.
We could tell you about our commitment to quality, communication, and customer service, but we'd rather let our customers speak for us:
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"I had lived in my house with relatively no issues until Dec 13, 2025. That night, while I was out, the water filter in my refrigerator broke pouring a steady stream of water into the refrigerator and out onto the floor in my kitchen, living room, hallway, closets, bathroom and office...basically nearly my entire home.
I saw this was not going to be something I could repair....my floors were hooved up and sunken in in places....so I called my insurance agent. They told me to call someone and recommended 1st Response. I called afterhours and Steve came out the next morning. He quickly assessed the severity of the damage and called in a crew.
I was overwhelmed and went out on my sunporch and let them do what needed to be done. Within a few hours they had packed up the contents of my kitchen, living room & closets and my appliances, lower kitchen cabinets and living room furniture to be put in storage and started 'chasing the water damage' by ripping up flooring. They brought in heaters, blowers & dehumidifiers to dry up water and putting down a microbial solution to stop any mold from growing. They tested for asbestos in the flooring and scheduled remediation for that. They worked with my insurance adjuster to ensure the very best outcome for me.
When the reconstruction started they were considerate of my schedule and communicated well. The work they have done is incredible. They treated my house like their own in making sure nothing was left undone. In many ways my house is in better shape than it was before the water damage.
Just when I thought it couldn't get any better they proved me wrong. They brought back all my cabinets, countertops, appliances, living room furniture and box after box of contents. They cleaned my house, hooked up appliances, placed my furniture where I wanted it, unpacked all the boxes and put things back into cabinets & closets. They even hung all my wall decor that had been taken down during the demo & rebuild.
They guided me through the various stages of working with my insurance company (Josh with State Farm) who was also outstanding and my bank City National for holding the insurance company payouts in a separate account and issuing checks as invoices were provided.
All of this was done with compassion, kindness and a smile.....not to mention highly skilled workmanship.
I am forever grateful to Steve, Barb, John, Mike, Mikey, Amanda, Rayce and many others from 1st Response. They are truly a 1st Class business."
Thank you for trusting First Response Restoration during such a challenging time. Stories like these are why we do what we do.
