02/20/2026
Had a call come in from a new customer. He just had another local plumbing company install a water heater. The customer was very unhappy with the installation quality and the product that was delivered. He asked me for a quote to take the new one previously installed and for me to install a new one. I first asked why. He said he wanted quality and he felt everything was done cheaply. He went on to tell me he was upset they used shark bites, shark bite flex supply, a cheap Lowe’s water heater, and there was no thermal expansion tank. He was also upset there was solder splatter left on the wall. So I gave him our standard install price for a 50 gallon gas water heater! I promised the customer we don’t use shark bites and there would be a thermal expansion tank with a new service valve. He was shock with the quality of our work and said we were the exact same price as the other company. He never mentioned who the other contractor was nor do I care. My only concern is making sure customers get quality work, with quality materials , and what they are promised. We install water heaters that have a no hassle 6 year warranty. You call us and the parts are covered for 6 full years. If you are looking for a new water heater give us a call ( #812)589-6312
