01/14/2022
Job description
The Service Dispatcher supports daily operations by dispatching technicians, monitoring work progress, handling customer requests, and effectively scheduling appointments. They help ensure appropriate utilization of technicians and company assets. Other duties include effective communication, addressing customer questions, and other day to day activities. The goal is to ensure excellent service standards, respond efficiently to manager & customer inquiries as well as maintain high customer satisfaction. The successful candidate for this position needs to be able to adjust to last minute changes, work in a fast pace environment, multi-task and be an independent thinker. The dispatcher works closely with the operations manager and reports directly to the accounting director.
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Essential Functions:
• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully completing all aspects of job requirements.
• Effective management of technicians work calendars.
• Successfully setup customer appointments by utilizing the New Electric sales and advertising process and pipelines.
• Answer phone ensuring customer and internal team satisfaction.
• Daily debriefs with technicians after each job ensuring all information is property submitted in each relevant system.
• Data entry of invoices, application of payments and other activity into accounting system. Completion of monthly bank reconciliations.
• Accounts Receivable follow-up with customers to ensure timely payment and receipt of cash.
• Assign jobs to drivers based on skill set and location of technicians.
• Courteously interact with customers, as required.
• Report technician performance issues or concerns to appropriate management for resolution.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned.
• Maintain company confidentiality
Knowledge, Skills, and Abilities:
• Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
• Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks.
• Maintains a feeling of pride in work; strives to achieve all goals.
· Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
· Ability to work in a team environment in high pressure situations
· Basic understanding of Microsoft office suite including word, excel and email.
· Valid Drivers license
COVID-19 Precaution(s):
• Initial remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place
Education, Training, Experience and Licensing/Certification Requirements:
• Education: High School Diploma or equivalent
• Years of Experience: One year of prior dispatching experience
New Electric is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.
Job Type: Full-time. 8 – 5 Monday through Friday Weekends and overtime possible
Salary: $20.00 - $24.00 per hour
COVID-19 considerations:
New Electric has implemented COVID-19 procedures to ensure the safety of all employees and customers.
Right candidate will have the option to potentially work remote part time once training is complete.
