09/17/2021
Reynolds Specialty Contracting (RSC) is seeking a Director of Service that is passionate about building and maintaining high-trust and high-performance teams. If you are energized by delivering an outstanding customer experience, this position will light you up!
At RSC, we are investing in our strategically important Service operations, which include both electrical and plumbing services, in the Willamette valley and throughout Central Oregon. We recently implemented the NexStar service model and migrated to ServiceTitan as our technology platform to transform Service operations. We are now ready to bring on a dynamic, motivated leader to assume the Director of Service role and lead the growth and optimization of our Service operations. This position is critical to our long-term strategy and, as such, will report to the CEO and be part of our Senior Management Team.
The Service department at RSC will be one of the growth engines for our company. We need a leader focused on growing the size of our teams, the service offerings we can provide, and expanding the geographical reach while never losing site of providing 5-star quality of services to our customers across the board.
Responsibilities:
• Communicate clearly, show
recognition and build rapport with
employees. Manage staff and maintain
the highest customer satisfaction and
employee engagement levels.
• Create annual budget, control
expenses and ensure you and all staff
meet or exceed plan.
• Show employees how their individual
contributions matter to the company’s
success.
• Monitor employee engagement levels
and know how to promote a healthy
work environment.
• Ensure sufficient staff levels to meet
ongoing customer demand and
seasonal spikes.
• Promote enthusiasm and brand loyalty
during daily huddles, team meetings
and 1:1’s.
• Conduct operations and P&L meetings
with key managers to increase
productivity levels.
• Formalize a coaching and training
platform that’s consistent, effective
and measureable.
• Shape company culture by living out
agreed upon values, specifically ethics
and integrity.
• Ensure the technology deployed to the
Service team is being used to its
potential and emerging technologies
are considered and adopted as
needed.
Requirements:
• Minimum 5+ comprehensive
management or related operational
experience
• Strong business acumen and
demonstrated success in overcoming
business challenges
• Excellent leadership and
communication skills, as well as
extensive knowledge of and passion
for customer service
• Able to rapidly learn new technology
tools and applications and an aptitude
to understand how they should be
implemented to meet company
objectives
• Excellent verbal and written
communication skills.
• Familiarity with tools and equipment of
the trade desired
• Familiarity with Service Titan is
desired
• Bachelor’s degree or equivalent level of
experience
Benefits
• Cell Phone stipend
• Automobile stipend
• Starting with 160 hours of frontloaded
PTO
• 8-10 Paid Holidays
• 401(k) with matching program
• Family, Integrity, Teamwork culture
• Health insurance for the employee with
option to add family, including dental,
vision, and prescription drug coverage.
RSC’s foundation is based upon its core values of Family, Integrity, and Team. We strive each day to operate within these values. Our goal is to create an environment that makes RSC a unique and positive experience for all its employees.
Our team works every day to preserve our reputation as being one of the most well-respected electrical and plumbing contractors. You're encouraged to contact us today to see if we may be a good fit for each other. Please email your resume or submit online at rscbuild.com.
